Lukas Trofimov

Portland, Oregon Metropolitan Area

adyhzh@r.postjobfree.com

linkedin.com/in/lukas-trofimov

Summary

Certified support specialist, experienced web developer, and digital marketing strategist. Multiple regional and state level awards for skills in IT.

Experience

Support Specialist

Expand Media

Jul 2022 - Present (1 year 1 month)

- Provided internal IT support to employees remotely over email and phone and in-person in fast-paced startup environment

- Supported clients by troubleshooting various tech issues in areas such as marketing, web development, network, and IT

- Frequently did completed responsibilites outside of my specialty such as market research, web development, SEO, and client outreach

BOH

Restaurant

Oct 2022 - Jan 2023 (4 months)

IT Specialist

Refuge Visual Effects

Apr 2022 - Jun 2022 (3 months)

- Maintained 20+ windows 10/7 servers

- Assembled new workstations and replaced parts, such as the GPU, CPU, fans, NIC, and PSU

- Consistantly contributed to IT department documentation

- Troubleshooted networking issues, such as DHCP and DNS, as well as hardware and software issues on Windows 10 workstations

- Ordered parts

Help Desk Technician

Cascadia Tech Academy

Jun 2021 - Jun 2022 (1 year 1 month)

- Answered phones, troubleshooted issues and provided onsite support for PCs, network devices, and peripherals

- Tracked incidents and kept detailed documentation of tickets resulting in resolving help desk 10+ tickets a week

- Audited inventory of campus

Lukas Trofimov - page 1

BOH

Restaurant

Sep 2021 - May 2022 (9 months)

IT Support Technician

Cascadia Tech Academy

Jun 2021 - Jul 2021 (2 months)

- Resolved various tech issues for students and faculty on a daily basis

- Developed the documentation and worked in a team to deploy 50+ workstations, installing Windows 10, MS Office, antivirus and configuring domain, ip, gpedit, etc

- Kept up-to-date inventory of campus equipment

IT Technician

Earth Friendly Recycling, LLC

Jun 2021 - Jul 2021 (2 months)

- Wiped and refurbished 50+ laptops

- Supported team needs with organizational abilities by reorganizing warehouse

- Facilitated the recycling of various servers, PCs, and peripherals

- Kept detailed documentation of customer’s systems Education

Clark College

Associate of Arts - AA

Feb 2023 - 2025

Portland State University

Summer Academy (3 day program), Research

Jun 2023 - Jun 2023

Cascadia Technical Academy Skills Center

Information Technology Systems, Service & Support

2020 - 2022

Received hands on training on computer maintenance, network upkeep, Windows active directory, Cisco switches and routers, and Linux servers.

- Studied and earned 10+ IT industry certifications

- Competed in competitions and won 1st in Information Technology Services category on state level

(Washington)

Homelink River

2018 - 2022

Licenses & Certifications

Lukas Trofimov - page 2

MTA: Windows Operating System Fundamentals - Certified 2020 - Microsoft TestOut PC Pro Certification - TestOut Corporation 6-1C6-CJPVT

MTA: Security Fundamentals - Certified 2021 - Microsoft MTA: Mobility and Device Fundamentals - Certified 2022 - Microsoft MTA: Networking Fundamentals - Certified 2022 - Microsoft Red Hat: Red Hat System Administration I (RH124) - Certificate of Attendance - Red Hat

Certificate of Competency - Cascadia Tech Academy

Computer Systems 1 (CTE) - Career Technical Education (CTE) Foundation 21st Century Skills (CTE) - Career Technical Education (CTE) Foundation Computer Technology 1 (CTE) - Career Technical Education (CTE) Foundation Computer Maintenance and Repair (CTE) - Career Technical Education (CTE) Foundation

Microsoft PowerPoint (Microsoft 365 Apps and Office 2019) - Microsoft 990515747

Network Fundamentals (CTE) - Career Technical Education (CTE) Foundation Microsoft Word (Microsoft 365 Apps and Office 2019) - Microsoft 990515747

CompTIA A+ - CompTIA

Issued Jun 2022 - Expires Jun 2025

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2022 Certificate of Membership IEEE Communications Membership - IEEE Lukas Trofimov - page 3

2022 Certificate of IEEE Membership - IEEE

Azure Administration Essential Training

Azure: Create a Virtual Machine and Deploy a Web Server - Coursera Azure Administration: Deploy and Manage Virtual Machines Learning Local SEO

Skills

Microsoft Office • Analytical Skills • Computer Repair • IT Hardware Support • Web Design • Business Strategy • Content Strategy • Search Engine Optimization (SEO) • Market Research • WordPress

Honors & Awards

State Champion - Washington State Leadership and Skills Conference - SkillsUSA

Apr 2022

Information Technology Services

3rd Place - Information Technology Services - Washington State Southwest Region SkillsUSA - SkillsUSA

Feb 2022

Lukas Trofimov - page 4

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