Customer Service Front Desk

Nadir Suarez-Cordova

**** *. ***** ***** **. Unit 44

Phoenix, AZ 85027

***********@*****.***

Cell: 623-***-****

Dedicated customer service with 15+ years of experience in driving customer service and sales goals while maintaining focus on building, driving, and maintaining customer relationships that ensured a commitment by our customers to our services.

Ability to resolve customer issues, multi-task and work well in a team environment.

Strong leadership qualities to ensure a positive work environment. Areas of Expertise

Customer Service Management English/Spanish: Native/Bilingual Complaint Handling & Resolution Inventory Restocking Customer Satisfaction Enhancement Database Management Building Customer Relationships Financial Analysis Multi-tasking Problem Solving

Professional Experience

Eldorado Cleaners (EC Ventures) 04/2004 – Present

Customer Service Front Desk (2004 – 2007), Manager (2008 - 2018), Owner (2018 – present)

Performed various cleaning and spotting duties, checked and sorted clothes, and provided beneficial advice to customers on clothes care, ensuring the company's high standards were always met.

Processed payments, managed and ordered supplies, and performed all-time exceptional customer service.

Operated a cash register, answered any customer questions, and communicated with customers via phone or email.

Maintained inventories and was responsible for multiple daily operations of a dry cleaner Madison Traditional Academy 01/2019 – 01/2022

Youth Baseball coach

Developed practice and game plans

Taught basic baseball skills

Acted as a positive role model for middle school aged boys

Accepted coaching, constructive criticism and recognition with humility and composure Volunteering: Youth Baseball Coach 2018 – present; ages 5-15 Education and Training

Paradise Valley Community College - Phoenix, AZ

Associates in Business Management graduated 2011 with Honors Barry Goldwater High School - Phoenix, AZ

High School Diploma graduated 2008 with Honors

School Accomplishments: Presidential Scholarship in 2008, Presidential Award in College, Deans List

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