Erykah Royal

** ****** **** **********, *** York 10940 ● 347-***-**** ● adyhym@r.postjobfree.com

TECHNICAL SKILLS

Software: Windows 7, 8,10 and 11; Microsoft Office 2010, 2013, 2016, 2021 (Word, Outlook, PowerPoint, Excel SharePoint, Visio, Project and Access); HTML 5 (JavaScript, CSS, and PHP); My SQL; CA Workload Control Center (Job automation management system); Notepad ++; AAD (Advanced Agent Desktop); ACSR (Advanced Customer Service Representative); Avaya Systems; Cisco systems; Salesforce

EDUCATION

SUNY Orange Middletown, New York Major: Criminal Justice Graduation: June 2024

Kingsborough Community College New York, New York

Major: Criminal Justice Sept 2015 - Nov 2016

PROFESSIONAL EXPERIENCE

Amazon Middletown, New York

Driver Feb 2022 – Now

Follows the best practices for safety, both on the road and while loading or unloading

Communicates with dispatcher for delivery logistics

Performs truck maintenance

Utilize Mobile Delivery Device for authentication/package delivery purposes

Fed - Ex Maspeth, New York

Package Handler Jan 2019 – May 2019

Answered product and/or service questions; suggest features and benefits about company products and services

Tracked, filed, and input all technical documentation to reflect customer interaction

Freedom Care Brooklyn, New York

Access Ability Services Associate Jan 2016 – Dec 2018

Responded to customer inquiries regarding CDPAS status/questions and concerns

Entered and faxed authorization request to member healthcare providers

Maintained designated member files to ensure documents are up to date (MD Orders, Memorandum of understanding, PHI release forms)

Communicated any member issues/aid absences to healthcare providers

ASAP Approach Brooklyn, New York

Student Aid Sept 2015 – Dec 2015

Assisted students and prospective students with applications for financial aid

Scanned and uploaded documents to internal systems

Updated student profiles/schedules

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