LIN YANG XU

** ***** ***, ****** *** *R*, ON CANADA, 613-***-****, adyhw2@r.postjobfree.com

OBJECTIVE

IT HELP DESK/DESKTOP SURPPORT/SYSTEM ADMINISTRATOR

EXPERIENCE

*/**/**** ** **/1/2022

Canadian Blood Services

OTTAWA, ON

IT SUPPORT ANALYSIS

Setup new computers, PDAs and tablets by SCCM.

Provided on site support for mobile clinic.

Test machines by following quality control.

Troubleshoot any technical issues happened to network, applications and operation system.

Provided solutions to resolve end users complains.

Created inventory website to track new clinic implement based on PHP, MYSQL and Redhat server.

Created report of Meraki access points to improve internet quality.

Created template form based on VB to generate required items for each site.

8/1/2015 TO 6/17/2022

Viavi Solutions

OTTAWA, ON

HELP DESK ANALYSIS

Provided technical support globally.

Managed Active Directory users and computers accounts: join computer to domain, staff onboarding/termination, and Office 365 account setup.

Setup apps such as VPN, Teams and Outlook on mobile phones.

Setup computers and installed software.

Created and maintain technical documents.

Troubleshooting and provided resolutions for desktop users.

Managed access permission on AD.

12/1/2009 TO 8/1/2015

JDSU

OTTAWA, ON

HELP DESK ANALYSIS

Provided remote technical support to roughly 4000 end users globally.

Analyzed and provided solution for problems of Windows XP/Windows 7, MS Office suite, Oracle applications, Lotus Notes applications, Linux, and Virtual Machine.

Managed user/computer accounts, email, distribution list, Lync accounts, WebEx, Lotus accounts, and MSDN licenses.

Setup and supported Blackberry, IPhone and other mobile services to access enterprise messaging system.

Setup computers and installed software remotely.

Created and maintain technical documents.

Worked with vendor for telephone system support IP phone and PBX phone system.

10/1/2008 TO 8/1/2009

Compuzonic, Inc.

OTTAWA, ON

WEB MANAGER

Managed three commercial websites based on Linux systems.

Installed and Setup Linux servers with Apache web server and MySQL databases.

Designed and developed commercial websites with functions such as online ordering, payment authentication, shipment tracking, product data importing and customer reviewing.

Implemented domain setup, searching engine registration, marketing and SSL security for all websites.

Provided local technical support for network, servers and Workstations.

5/1/2008 TO 9/1/2008

N-VisionIT

OTTAWA, ON

WEB DEVELOPER

Designed pages by PHP and .NET.

Exported data from SQL server by writing queries.

Modified interface template of websites.

10/1/2007 TO 6/1/2008

Chinese Community Service Centre

OTTAWA, ON

COMPUTER TECHNICIAN

Managed the day-to-day IT operations of local office which included supporting LAN and WAN technologies, telephone system and hardware management.

Setup network for new office.

Managed website based on Linux system.

Created and tracked inventory of company IT devices including hardware, software license and other.

Provided technical support for internal and external users.

Created documents and manuals.

Trained senior students to use computers in our lab class.

12/1/2006 TO 8/1/2007

Frontier School Division

MANITOBA

COMPUTER TECHNICIAN

Provided hardware, software and user support for four schools and one area office including more than 500 computers and 1000 end users in a rural remote network environment variants: Windows 2000/2003, Apple MAC and Linux.

Upgraded one school networks with cabling, router and switches to improve network speed from 10MB to 1GB.

Troubleshoot and repaired networks and computer problems.

Created images to build up computers by using Linux technology.

Provided training for end users of MS Office.

7/1/2006 TO 12/1/2006

Nelson House Education Authority

MANITOBA

NETWORK ADMINISTRATOR

Provided hardware, software and user support for two schools and one office with around 200 workstations and servers with Windows and Apple system.

Setup and maintained networks cross 3 separated buildings.

Setup and maintained firewall, switches and routers.

Mentored and trained helpdesk.

Troubleshoot network and computer problems.

Created disaster recovery plan.

Created technical documents and manuals for teachers and staffs.

Created Network map and backup plans.

7/1/1991 TO 12/1/2003

Wuhan Sixth Vocation School

CHINA

IT TEACHER AND NETWORK ADMINISTRATOR

Taught computer technology, physics, electronic and math courses.

Planned and setup computer labs with different networks technology.

Trained teachers and IT supports.

Created manuals and documents.

EDUCATION

2004 - 2008

Heritage College

GATINEAU, QC, Canada

DIPLOMA OF COMPUTER SCIENCE

Honor student and DPI-CANADA bursary winner

1986 - 1991

Huazhong University of Science and Technique

Wuhan, CHINA

BACHELOR DEGREE OF APPLIED PHYSICS

TRAINING

ITIL Foundation (Loyalist Certification Services) (2013)

CCNA (2014 CSCO12605522)

Data/Voice Electrician License of Manitoba (Class M)

MCSE+I (Microsoft 2000)

MCDBA (SQL server 2000)

ATTACHMENT

ITIL FOUNDATION (LOYALIST CERTIFICATION SERVICES)

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