Customer Service Representative

Sylvia Fink

**** ***** *****, ******** ****, CA. 91950

E-mail- (*****.*********@*****.***)

Cell Phone # 619-***-**** current number

Objective: Looking to obtain full-time position.with Benefits and 401 k plan

MCI currently Employed from -7/22/2020 and still working

Job Title:: Life Lock and Norton 360 Agent:

Job Duties include> Answering the phones for Inbound, inputting information from the customers plan, that consists of crucial personal information, handling the process of payments with credit cards numbers and other forms of payments. Under High Security, calls are encrypted through our secured operations of Norton 360.

Job ended 01/27/2023

Simple Bond Surety's- 2019-2020

Job Title: Personal Assistant : Currently Employed :

Job Duties are filing, updating address, sending out renewals for new payment on surety bonds, emailing letters with corresponding information for surety bond, cancellations for surety bond holders who have not made new payments on surety bonds through email. Use quick books to find clients and send out billing information, scan documents that come in make new folders as new bonds arrive .

Post Mates- 2019 Still Open

Job Title: Independent Contractor for Deliveries:

Job Duties are delivering food & Beverages to many people around San Diego County,

This app selects people who request deliveries and orders are tracked on a Phone App and Google

directs me to the persons location. Once the order is completed the Information is verified and completed to perform the next customer who has requested Post Mates Service.

California Marketing Group 2016-2017

Job Title : Customer Service Representative

From 10/30/2016 to 04/20/2017 Left due to Family Issues

Job Duties Include : begging with Morning meeting 5 minutes prior to Start of the Day

Call Out to People who already receiving Magazine do the updates and must add on additional employees. You should make sure that you have verified all needed information before submitting the information into the system All Calls are monitored and recorded for quality assurance. Must make at least 500 calls or more per day/

Elevated Perspective Marketing LLC 2016-2016

Customer Service Representative:

Job Duties: From 05/02/2016 - 07/03/2016 Temporary Assignment

Viewed submitted criteria, double checked all Potential Homeowners who were prospects for refinancing were verified with information needed to qualify for refinance. Once all loan modifications and criteria was met all FHA & VA loans and some conventional loans were previewed as good candidates for refinance, a floor manager would verify all criteria once again and then put through to their specific State Licensed Loan Specialist who would give them all needed in

Repp Gatner Insurance

2010-2011 Data Entry for Health Insurance

Customer Service Representative

06/26/2009- 04/17/2011

Job Duties Consisted of the following:

Reached out to applicants who left contact information on our request line for further assistance. Our supplementary insurance was consistence of Aetna Insurance/ Blue Cross Blue Shield/

Humana Insurance/ and sold Dental Insurance Coverage through a supplemental insurance for customers needing just Dental Coverage. My job was detailed oriented and was implements of attachments that were set up by the broker to cover all areas of the insurance that was sold.

TWC Customer Service Representative

Customer Service Representative

From 09/08/2012- 12/28/2013 Temp Assignment through Staffing Agency

Processed in-coming reports and trouble shoot calls

this was a temporary position for the Holidays that lasted from the end of 2012 to beginning 2013

was temporary personal for Mercury Temp Services.

Cabrillo General Insurance Agency, LLC

Experience 2006-2008 Sales & Marketing Administrator

From 02/03/2006 to 12/17/2008 Resigned Job had to attend Family Issues

Job Duties Consisted of the Following

Department Internal Sales/ Technical Support Agent and Creator of New Accounts. Applied commission statements, maintained appointments and updated insurance licenses on the DOI Website for agents/brokers. Did daily date input on internal system. Operated the help desk for trouble shooting for various rating systems. Scanned items on daily basis, mass faxes and sent reports to regional Sales Managers. Did back up reception desk and daily mail processing. Had a heavy phone volume daily.

2004-2005 Humphrey Mortuary

Mortuary Assistant

From 03/08/2004 to 11/03/2005 Resigned due to relocation of residence

Job Duties consisted of the following:

Worked on Computer with Word Excel, Internet, FDMS entering contracts and releasing of Death Certificates. Maintained memorial books, Clergy records and inventory or Mortuary. Open & Closed Funeral Home and deposited Cash in Safe deposit box daily. Prepared Mortuary for Services and greeted guest at Funeral Services. Also closed the Mortuary, helped pull out the deceased body and prepare all need last minute details on the person's request upon viewing for the family members to process their loss.

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1996-1998 National Dispatch Center

Dispatch Agent

From 03/10/1996-10/30/1998 Resigned to further Education

Job Duties consisted of the Following:

Answered over 120 calls a day, taking messages for Alpha Numeric Pagers for Sprint, AT&T And GTE Mobile. Worked with PBX operations. Took messages for apartments complexes, after hours in various areas. Did a lot of reading out letter for letter con/joined accounts per account holder representative would variously call in the their Overhead numbers Sequence for file logs.

1993-1995 Teleink - Answering Services

Answering Service Operator

From01/02/1993-08/30/1995

Job Duties consisted of the following:

Dispatcher answered multiple phone calls, averaging of 125 calls a day. Dispatched calls for the San Diego Police, La Mesa Police Department and El Cajon Police Departments. Dispatched calls for Amtec- Elevator Services. Dispatched calls for Johnny Johnston Towing Company, also worked alongside with the La Mesa Police Department for needed towing assistance if available towing company is unable to reach the available Tow Attendant.

Education: 2006 Larry Powers Insurance Class completed, consisted of insurance course in auto and

home program 2000.

Regional Occupational Program at Southwestern College in 2000 for Computer Applications, received Diploma of Completion.

2009 Mike Russ Insurance school for re-certification. High School Diploma, Chula Vista High School. Bilingual skills in English/Spanish.

Proficient in Office Word with Outlook and Excel, also internet knowledgeable.

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