SKILLS

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

WORK HISTORY

DOMINIQUE CARTER

662-***-**** • adyhvb@r.postjobfree.com • Houston, MS 38851 Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Used Microsoft Excel to develop inventory tracking spreadsheets. Analysis Market

Microsoft PowerPoint

Customer Support

Business Growth and Retention

Interpersonal Communication

Clerical Support

Problem-Solving

Critical Thinking

Google Workspace

Excellent Communication

Troubleshooting and Assistance

Support Ticket System

Management

Responding to Technical

Questions

Technical Documents

Comprehension

Call Center Operations

Complaint Resolution

Account Updating

Technical Issues Analysis

Mar 2022 - Sep 2022

Houston, MS

Salers Representative / AT&T

Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Understood each target customer's business model, mapped out organization and identified unique technology needs. Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.

Jun 2017 - Feb 2020

Blue Springs, MS

Part Picker / Diversity Vuteq

Pulled orders quickly to maintain demanding productivity goals. Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.

Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Scanned packages and boxes and moved to loading dock for shipment.

Aug 2014 - Jan 2017

Tupelo, MS

Team Leader Manager / Walmart Supercenter

Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Increased productivity by 50% and revenue streams by 50% through effective change management practices.

Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.

Led employee relations through effective communication, coaching, training and development.

Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention. May 2010 - Jun 2011

Tupelo, MS

Manager's Assistant / Ulta Beauty Inc.

Ran errands to support daily needs of management.

Responded to and directed incoming calls and other communication.

Resolved basic computer and office equipment issues through troubleshooting.

Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.

Attended monthly sales meetings and reported pertinent information to employees.

Monitored and managed social media accounts.

Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Scheduled meetings and managed calendar.

Oct 2008 - May 2010

Starkville, Ms

Sales Representative / Sitel

Increased sales by offering advice on purchases and promoting additional products.

Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Retained excellent client satisfaction ratings through outstanding service delivery.

Trained and mentored new sales representatives.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. Increased sales by offering consultation on products and services and applying customer service and upselling techniques. Organized sales paperwork, presented proposals and finalized contracts.

Expanded customer base and boosted profit within product line. Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.

Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.

Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.

Jan 2008 - Sep 2008

Tupelo, MS

Cosmetic Beauty Advisor / Walgreens

Delivered product demonstrations and sample applications, raising exposure of key brands.

Offered make-up tips and popular tutorials in alignment with latest trends.

Boosted satisfaction and repeat business by recommending products in alignment with customer needs.

Arranged merchandise to present visually appealing displays and attract clientele.

Protected store assets and inventory via loss prevention procedures. Suggested treatments and styles to suit customer appearance and fashion choices.

Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment. Helped customers feel relaxed and comfortable through conversation and personal relatability.

Processed payments, entering sales in register for prompt customer service.

Maintained counter and display areas for cleanliness and organization.

Promoted additional products and services to increase sales numbers and revenue with diverse selection.

Met sales goals, supporting organizational health through consistent and reliable service.

Recorded notes for future reference about customer preferences and services delivered.

Developed community reputation through commitment to customer satisfaction and strong client relationships. EDUCATION

CERTIFICATIONS

Aug 2015

West Lafayette, IN

Associates Degree In Science in Social Work

Purdue University

May 2006

Houston, MS

High School Diploma

Houston High School

[Certificate in SHRM Essentials Human Resource Assistant ] License - December 2022

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