Customer Service Data Entry

Nicole Marie Wetzel *************@*****.***

Raleigh, NC 919-***-****

Summary: Positive team approach and effectively interfaces with all levels of management, employees, other departments and external vendors. Areas of strength include; professionalism, vast customer service experience, high-level organizational skills, detail oriented, multi-tasking capabilities, telephone etiquette and ability to adapt to change. Extensive experience in the use of computer software such as: Microsoft Word, Excel, Powerpoint used for data entry, inventory tracking and processing as well as scheduling. Familiar with using Material Safety Data Sheets

Sheetz, Raleigh, NC~ Team Member

04/23- Current

● Complete customer transactions accurately and efficiently, and ensure compliance with applicable age restricted product regulations such as tobacco and alcohol

● Maintain a neat and clean appearance in the store, kitchen, and dining areas, as well as receive and replenish food and beverage supplies/products

● Cash handling

● Stock truck items

● Ring up gas sales

● Reprint receipts for larger self pump gas sales

● Some lottery sales

Tina Y. Bowles, Raleigh, NC~ Personal Assistant

05/21-4/23

● Answer and Prioritize Calls

● Assist with answering emails

● Scheduling estimates

● Some errand running

● Communicate with customers to schedule jobs

● Collect payment for completed jobs and deposit to proper accounts

● Maintain scheduled maintenance on vehicles

● Receipt keeping

● Assure all contracted out work is paid for in a timely manner Sizemore Inc., Garner, NC~ Janitorial Service, Floor Lead 06/20-02/21

● As a floor lead I would delegate work between myself and my team

● Used proper PPE and approved U.S. DHHS chemicals to clean and sterilize all break rooms, restrooms and meeting rooms on floors I was assigned with my team

● Restock all areas on my floors: Paper Towels, sanitizer, toilet paper, soap

● Report to Waste Removal and security when gaylor’s were full and needed removed

● Dust removal up to 10’

● Kept floors swept and stairways free of debris

● Mopped required areas

● Cleaned all maidcarts and made sure janitorial area for my floor was stocked for next shift Unlimited Recovery LLC. Raleigh, NC~ Dispatcher

01/20-04/20

● Communicate with drivers about any scheduled jobs

● Assign jobs to drivers according to location and time of current job

● Prepare detailed reports of all calls and monitor progress of each tow

● Answer incoming calls from customers and acquire all proper information to dispatch a driver

● Used Dispatch Anywhere system to record and report calls in the system

● Reported all towed vehicles to the corresponding Sheriff Station

● Used Schedulefly system to communicate with all employees about important messages

● Kept office area clean

Mellow Mushroom, Brier Creek, NC~ Salad/Appetizer Cook, Prep 05/19-01/20

● Maintain cleanliness and safety in kitchen area

● Prepare all appetizers in correct order of cook time

● Ensuring timeliness, quality and presentation of food

● Train and advise new employees for salad station

● Complete line checks and take food temperatures every 4 hours

● Complete daily prep items

● Daily produce counts and ordering of produce depending on counts Biologics-McKesson, Cary, NC~ Case Manager

Contract Position

● Used iCMS program for data entry of patient information from enrollment forms for financial assistance on medication

● Assessed patient cases to assist with getting them almost free cancer medication with the Merck Patient Assistance Program

● Contacted doctors offices to confirm any needed information and scheduled times for medication to be delivered to facility with ample time prior to treatments

● Corresponded with our pharmacy to make sure all shipments were sent out and delivered when needed

Jiffy Lube, Raleigh, NC~ Customer Service Provider 01/18-10/18

● Guarantee customer satisfaction

● Greet all incoming cars/customers and ensure their vehicle information is in the POS system

● Help customers select oil by showing the ESM and explaining manufacturer recommendations along with

● services that are due according to mileage

● Completing tickets for each vehicle and communicating with the team what services will be done with each vehicle and keeping them all in order

● Cash handling

Longhorn Steakhouse, Raleigh/ Apex/ Goldsboro, NC~ Manager, Certified Trainer, Host, Server 07/09-02/17

● Responsible for ordering and receiving

● Inventory of food and alcohol, counting whole store, actual vs. theoretical usage

● Ensure security of restaurant

● Cash handling

● Dispute resolutions with employees, including write ups

● Scheduling for over 20 employees

● Keeping up with labor matrix; getting employees off the clock when needed or helping with their work so all can be done in reasonable time

● Greet guest as they enter and leave the establishment

● Maintain a seating chart along with a rotation of seating servers

● Ensure guests satisfaction at all times

● Train new employees and prepare them for their hired duties

● Help cook and server lines with food preparation

● CP/SP: Culinary and Service Professional manager in training Education

Durham Technical Community College~ Studied Business Management Leesville Road High School~ Graduated 05/03

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