AUGUSTINA A. SAAH

** *** ****** **********, **, *6040 · 240-***-****

adyhr0@r.postjobfree.com ·

SYSTEMS NETWORK OPERATOR/ IT SUPPORT TECHNICIAN EXPERT

MOTIVATION

An ambitious IT support technician/Computer network Operator with strong technical and quantitative skills, acquired through years of training and formal education.

Committed to service with integrity though discipline, good team spirit, deadline oriented person.

Looking for opportunity to apply my skills and knowledge with other creative minds to find solutions to complex problems in a manner that fits both business and customer needs.

To approach my responsibilities with commitment, professionalism, compassion, empathy, and excellence. Following procedure always ensure that quality solutions meet business objectives.

Looking for a suitable network systems operator or IT support technician position with a successful and dynamic company that offers room for carrier improvement.

AREAS OF EXPERTISE:

Diagnostics, System Backup, End User Support, New Installation and Support, Firewalls Security, Hardware Exposure, Problem Identification, maintenance, Computer Networking, Hardware and Software, Network Security, Desktop Operating System, Windows 7. 8, 8.1, Linux, Managing, Active Directory, Server 2008, 2012, Network System, Computer Support Technology

PROFESSIONAL QUALIFICATION -Diploma in Computer Networking

IT Support Competencies

Diagnoses of desktop, application, networking and infrastructure issues.

Trouble shooting of PC’s, laptops and mobile devices.

Providing 1st/2nd line support to users.

Administering the IT department’s policies and procedures.

Installation and support for telecommunication equipment

Problem detection and system backup

Working closely with software suppliers to resolve operational issues.

Responsibility for supporting Windows XP/Vista/Windows 10. Windows Server, Active Directory Management, Windows Mobile Backup, Anti-Virus Products, DNS, DHCP, TCP Ethernet wireless routes, and Firewall configuration.

Computer Network Operator- Competencies.

oPerforming a dual role of technician assistant and network operator in this fast paced environment enables quick rectification of any technical problems that may arise in the existing or new networks.

oExperience in trouble shooting routine computer workstation, Internet, and network problems.

oApplication of network management and diagnostic tools monitor and troubleshoot communication and application-related issues.

oRun timely checks on wireless network infrastructure equipment and provide necessary assistance for its maintenance as well as keeping track of the performance criteria and measurement methods.

oassisting of production operations in environment that includes multiple servers and networking equipment.

otesting and implementation of new network and wireless service

oCompetencies in taking care of the network printing, directory structures, security, user access, and file services.

EXPERIENCES

AUG. 2018- – SEP. 2018

IT TECHNICIAN EVOGENCE ROCKY HILL, CT

Imaged Media Player, Controllers, Switches, Sensors and managed inventory through QuickBooks ·

Configured network settings for appliances and add-on modules ·

Contributed to project involving delivery of over 100 pre-configured appliances and 400 add-on modules ·

Performed Quality Assurance tasks for products manufactured onsite and for customer delivery ·

Monitored appliances on Enterprise Server · Updated appliances’ OS through Enterprise Sever

DECEMBER. 2018- – PRESENT

IT FIELD TECHNICIAN RICOH ROCKY HILL, CT

DUTIES

Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware.

Manages territory, inventory and Achieves expected productivity levels associated with assigned workload and level of experience.

Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), B&W, Color Graphics or Printing Systems equipment.

Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions.

Demonstrates required digital competencies associated with assigned products and level assignment.

Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.

Train interns on technical training on new equipment, and manages Territory

Effectively executes all required territory management and call handling procedures.

Works closely with sales partners to maximize equipment leads and upgrade opportunities.

Assumes responsibilities assigned by the Field Technology Service Manager as required.

Adheres to territory back-up plans, and maintains and manages own parts inventory with a high degree of accuracy.

Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

EDUCATION

SEPT. 2018

DIPLOMA IN COMPUTER NETWORKING MANAGEMENT, BRANFORD HALL CAREER INSTITUTE, SOUTHINGTON, CT

Computer Networking, Windows 7. 8, 8.1, Troubleshooting, Hardware and Software, Linux, Active Directory, Network Security, Microsoft Office word, Server 2008, 2012, Desktop Operating System, Managing Network System, Computer Support Technology

JUNE 2005- SEPTEMBER 2008

ASSOCIATION OF CHARTERED CERTIFIED ACCOUNTANTS (ACCA), INSTITUTE OF PROFESSIONAL STUDIES, ACCRA-GHANA.

SKILLS

Technical skills

Quantitative skills

Time Management

Quality Control Analysis

Repairing

Complex Problem Solving

Monitoring

Critical Thinking

Communication skills

Judgment and Decision Making

Troubleshooting

Equipment Maintenance

Operation and Control

Operation Monitoring

Installation

REFERENCES

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