Data Entry Customer Service
Resume:
Beverly Johnson
**** **** #*, *******, ** *****
************@*****.***
SUMMARY
Exceptional Customer Service
Manage Front Desk
PBX Switchboard & Radio Dispatch
Information Gathering & Interviewing
Professional & Pleasant Demeanor
Type 45 WPM & 10 Key
Maintain Confidentiality
Excellent Written & Verbal Communication Skills
Cash Handling
Collect Copays and Deductibles
Computer Literate
Data Entry
EXPERIENCE
2/17-3/22 HCA Houston Healthcare Medical Center, Houston, TX
PBX Operator
Operate telephone switchboard to answer.
Screen, route calls and relay messages.
Managed Front Desk
12/01-1/04 Carlton Temporaries, Houston TX
Receptionist, Data Entry Clerk & General Office Clerk
Provided temporary office support to various office environments.
9/99-4/01 Verizon Wireless
Customer Service Associate
Went over rate plans and reviewed customer bills.
Adjusted bills as needed.
Answered customer inquiries.
12/97-4/99 Harris County Hospital District, Houston, TX
PBX Operator
Operated PBX system to switch calls.
Located patient information.
Transferred phone calls to patients.
Used intercom to call code blue.
Paged hospital staff.
6/95-9/99 Carlton Temporaries, Houston, TX
Receptionist, Data Entry Clerk, & General Office Clerk
Worked for oil companies and beer manufacturers providing temporary office support.
4/93-10/94 City of Houston, Houston, TX
Police Officer
Ensured public safety.
Enforced city codes and laws.
Patrolled assigned boundaries.
5/89-3/93 St. Joseph Hospital, Houston, TX
Audit Clerk, Information Desk Clerk & Gift Shop Clerk
Audit Clerk - Collected medical records.
Filed charts, typed documents, set appointments.
Communicated with insurance companies and performed data entry.
Information Desk Clerk –
Operated PBX system.
Greeted the public.
Answered questions.
Escorted patients and visitors to their destination.
Gift Shop Clerk –
Operated cash register .
Gave correct change.
Handled cash, inventory and ordering supplies.
EDUCATION
6/13 Houston Community College, Houston, TX
Completed: A.A. –Emphasis on Public Affairs
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