SANDRA L. DANIEL

CONTACT

214-***-****

adyhpg@r.postjobfree.com

m

***** **** **** **** ****

****, ******* ******, **

75234

PROFESSIONAL

SUMMARY

Motivated professional with years

of experience and a proven

knowledge of confidential

correspondence, customer

service, and data entry.

Trustworthy and dependable.

Aiming to leverage my skills to

becoming a claim adjuster

successfully. Skilled team player

and leadership. Works well

independently to handle

assignment and always ready to

go beyond basics assignments.

Quick learner with good

computer abilities.

SKILLS

Proficient in Microsoft Office

Applications & SAP

Exceptional customer services

& Interpersonal skills

Negotiation

EXPERIENCE

INSIDE PROPERTY CLAIMS ADJUSTER Dec 2022 Jul 2023 Liberty Mutual, Plano, Inside Property Claims Adjuster Collected information from claimants, witnesses and professionals such as police officers to determine the proper disposal for each case. Investigated the damage to properties, assessed the extent and developed detailed estimates.

Negotiated settlements for each claim and assisted with litigation when settlements could not be reached.

Consistently effected fair and efficient disposal of cases based on thorough investigations of claims.

INSURANCE CLAIMS SPECIALIST Apr 2021 Dec 2022

Mr. Cooper, Lewisville, TX

Answers inbound calls and greet home owners with energy and willingness to assist.

Managed the efficient processing a new claim, obtaining the date of loss, loss draft amount, contractor information,

Obtained supporting documentation from the home owner and their contractor and to ensure repairs are being made to our insured property. Provide instructions for endorsement and the disbursement of funds upon the completion covered repairs under the claim Modified and updated policies information to reflect changes. PROJECT MANAGER-DISASTER Nov 2018 Apr 2021

Mr. Cooper, Lewisville, TX

Collaborated with our legal department implementing a call flow when servicing a disaster impacted home owner.

Communicated policy updates to department, answered questions and monitored compliance.

Improved employee skills and increased team value. Achieved department targets with strategic resource allocation and schedule management.

Managed employee performance through disciplining, coaching and counseling.

SENIOR FORECLOSURE SPECIALIST Feb 2016 Nov 2018

Mr. Cooper, Lewisville, TX

Reviewed daily management reports to confirm compliance with foreclosure timeframes and departmental procedures. Coordinated with property preservation department to secure and maintain vacant properties.

Resolved complex issues involving payment disputes, escrow discrepancies, or inaccurate mortgage assignments. S

D

Multitasking

Prioritization

Strategic planner

Decision making

CERTIFICATES

State Farm Certifications:

Fire/Auto/Telephony

ADDITIONAL

STATES

Florida-All Lines, Connecticut,

Delaware, Kentucky, Louisiana,

Michigan, New Hampshire, New

Mexico, North Carolina,

Oklahoma, Rhode Island, South

Carolina and Vermont

Observed all local, state and federal requirements to reduce corporate risk.

Monitors escalated fair servicing calls and written complaints for validation of issue and purported risks.

Oversaw the collection process for delinquent accounts by working with attorneys and outside agencies.

EDUCATION

TEXAS ALL-LINES ADJUSTER LICENSE Oct 2022

CLAIMS ADJUSTER ACADEMY, Dallas, TX

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