NORA EL FAH

ICT ENGINEER

Autonomous and enthusiastic, my initial experiences have enabled me to

consolidate my skills and gain an understanding of the various IT and cybersecurity tools and techniques. In search of new challenges, I’d like to join an organization to wich bring my dynamism and taste for challenge. CASABLANCA

062*******

adyhox@r.postjobfree.com

https://www.linkedin.com/in/nora-el-fah-

1aaabb1a3

24/02/2001

Permis B

EXPÉRIENCE

October 2022 - June 2023

ICT ingénieure

Connectis, Casablanca / Belgique

Administration of Office 365 tenants for belgian customers.

Troubleshoot printer problems with remote clients.

Troubleshoot windows OS client.

Backup management (L1)(job creation, quota

modification, data restore).

Troubleshoot RDP sessions.

Staging PC.

Contact distributor for warranty activation.

Troubleshooting 3CX (L1)

Data migration to Sharepoint.

Documentation of customer resources in ITglue.

Technical support for customers in Autotask ticketing system.

Supervision and monitoring of client servers with ESIA.

Administration of Sophos Firewall and implementation of intercept X.

Organization of on-premises infrastructures with Azure Active Directory.

Backup/Restore of NAS, O365, Sharepoint and

Exchange on EuroBackup.

WLAN network management with UNIFI cloud control. SKILLS

Technical support.

Fluent technical English.

Equipment testing.

User training

TRAINING

November 2023 – in progress

SPECIALIZED UNIVERSITY MASTER’S

DEGREE: INFORMATION SYSTEMS

SECURITY.

ENSA-IBN TOFAIL KENITRA, Kenitra

November 2021 - November 2022

SPECIALIZED UNIVERSITY LICENCE

in digital transformation

engineering and

Cybersecurity.

ENSA-IBN TOFAIL KENITRA.

November 2018 - December 2020

Technician Specializing in

network technology.

ISTICG, BERRECHID - Bien

LANGUAGES

English

Current.

Avril 2022 - Septembre 2022

IT support

SOTHEMA, Bouskoura

Remote user intervention and assistance for problems related to M365.

Support printer’s problems request (scanning, printing, drivers, and configuration).

Assistance with software installation or access issues.

Entry, track and dispatch tickets to support team. May 2020 – March 2022

IT Helpdesk

Circet Morocco, Casablanca

IT Assets management.

Preparation and follow-up tickets.

Inventory management (Supply and tracking) .

Input – output management.

Management of internal user request/incidents.

Assets management (150 employees) : install and

configure network-connected workstations.

Processing of tickets for requests listed in the service catalog (Hardware, software services).

Escalation and follow-up of incidents reported to external groups with respect for SLAs.

New arrivals application management (account

preparation & access).

Drafting of processes and procedures for

infrastructure support.

POINTS OF INTEREST

A passion for photography.

Hand embroidery (Animated characters ).

Travels : France (Paris) - Netherlands (Amsterdam) Belgium (Bruges - Brussels - Uccle).

Maroc (Fes - Marrakech - Ifrane ).

Sport (Cycling - Teakwondo ).

French

Intermediaite

Level B2

Arabic

Mother tongue

.

Contact this candidate