Technical Support Engineer

RACHIT

KAPRUWAN

Support Engineer

Contact Number: 963-***-****

Email: **************@*******.***/

****************@*****.***

Home Address: Kapruwan Bhawan, Near

Durga Mandir, Malviya Nagar, Virbhadara,

Rishikesh.

Website: www.kaptechpro.Net

YouTube Channel: KapTechPro

Summary of Qualifications

Personable and knowledgeable IT support technician with over 3 years of experience assisting customers with various SharePoint Online, OneDrive for Business, Stream, Forms issues. Provided in- depth technical support to clients at a Tier 1 level, solving most of the issues without transferring to Tier 2 support. Seeking to provide expert technical support to enterprise organizations as the SharePoint Admin.

Work Experience

Support Engineer- Concentrix Pvt ltd

November 2021– Present

Key Qualifications & Responsibilities

Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.

Handling premier tenant customers.

On boarded and trained all incoming junior tech support specialists. Key Achievements

Solved 99.2% of Level 1 tech support tickets without needing to escalate to Level 2 support engineers.

System Administrator-PC Magic Software Pvt Ltd

2020-Nov 2021

Key Qualifications & Responsibilities

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues Education

Bachelor of Technology (CSE)

Graphic Era Deemed to be University, Dehradun (2014-2018) HSC:- Nirmal Ashram Public School, CBSE Board (2013-2014) SSC:- Nirmal Ashram Public School, CBSE Board (2011-2012) Key Skills

Software Troubleshooting & Problem Solving

Phone & Email Technical Support

Communication & Interpersonal Skills

Creative Thinking Skills

Certifications

Microsoft 365 Certified: Messaging Administrator Associate

Microsoft Certified Solutions Expert: Productivity

Microsoft Certified Solutions Associate: Windows Server 2016 PERSONAL REFERENCES

Vikas Jakhmola (MCT), MCSA & MCSE Productivity

Messaging Director, Flight Farehub Pvt Ltd

Email: *********@*****.***

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