Customer Service Human Resources
Resume:
KT
Kimberly Taylor
Professional Summary
Experienced Allocation Analyst offering over 17 years of success in managing availability of in-season products by aligning inventory to merchandising strategies. Consistent in growing margins and meeting seasonal market demand. Talented in conducting in-season and post-season analysis to identify opportunities for sales growth. Proven leader in allocating goods to stores to meet and exceed sales goals, managing office work and resolving problems for customers. Work History
Wal Mart - Overnight Support Manager and Human Resources Waukegan, IL
01/2017 - Current
Innovations First Notice -ESIS - Insurance Verification Specialist Schaumberg, IL
06/2009 - 11/2015
***********@*****.***
Zion, IL 60099
Skills
Education
09/2009
Computer Systems Institute - Gurnee
CBCS: Medical Billing And Coding
Placed orders for new merchandise when inventory levels were running low.
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Implemented new security measures that successfully reduced shrink within store.
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Trained new associates and provided positive reinforcement when evaluating completed work.
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Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
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Supervised promotional activities that were designed to drive sales and generate excitement.
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Provided facility inspection and maintenance to ensure superior levels of cleanliness and upkeep.
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Positively engaged with customers and maintained professional appearance at all times as company representative.
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● Verified client information by analyzing existing evidence on file. Accurately inputted all patient and insurance information into company's computer system using Microsoft,Excel, Word, Powerpoint.
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Determined appropriateness of payers to protect organization and minimize risk.
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● Developed standard operating procedures and document workflows Skilled in Microsoft, Excel, Powerpoint,
Word
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● Inventory shrink reduction
● Employee training
● Merchandise stocking oversight
● Training and coaching
● Written and oral communication
● Operations management
● Customer service
Amazon - Warehouse Supervisor
Kenosha, WI
01/2015 - 07/2017
for current and future process steps.
Determined and recommended methods to address improvement opportunities.
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Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
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Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
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Collaborated with Pharmacy to identify ways to improve services for clients.
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Managed quality assurance program including on site evaluations, internal audits and customer surveys.
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Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
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Accurately inputted all patient and insurance information into company's computer system .
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● Posted payments to accounts and maintained records. Observed strict procedures to protect sensitive patient information, including medical records and payment data.
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Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
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Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
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Received incoming calls and messages and addressed or triaged phone requests.
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Tracked production and quality control systems to proactively identify deficiencies.
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Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
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Recorded information, shortages and discrepancies to keep records current and accurate.
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Managed scheduling and task delegation for 42-member warehouse team.
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Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
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● Maintained high levels of accuracy in daily operations.
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