Customer Service Human Resources

EXPERIENCE

Shamiso Karikoga

CUSTOMER SERVICE ASSOCIATE

786-***-**** ***********@*****.*** Lewisville, Dallas Texas 76501 Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and e fectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

HUMAN RESOURCES COORDINATOR

STRONG TOWER CARE HOME

Miami, FLORIDA

June 2021 - May 2023

• Analyzed current compensation structures to identify areas for improvement or cost reduction initiatives. Assisted in the recruitment process, including job postings, screening of resumes, scheduling interviews, conducting reference checks and making o fers.

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• Managed payroll processing including time tracking, attendance monitoring and leave requests.

• Performed routine administrative audits to verify integrity of data.

• Drafted documents such as employment contracts, o fer letters, termination notices and other correspondence.

• Processed background checks on potential hires prior to extending job o fers.

• Researched best practices related to human resources operations and recommended changes accordingly.

• Conducted new hire orientations to ensure employees understand company policies and procedures.

• Reviewed applications for accuracy before submitting them to the appropriate departments. Participated in various projects related to HR initiatives such as succession planning or compensation benchmarking studies.

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CUSTOMER SERVICE REPRESENTATIVE

STRONG TOWER CARE HOME

Miami, FLORIDA

December 2019 - June 2021

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Processed orders and detailed transaction information to customers.

• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Developed positive relationships with customers through friendly interactions.

• Logged details of customer service calls in computer system following correct protocols.

• Analyzed customer feedback surveys to identify areas of improvement in the customer service department.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Adhered to company policies and procedures while providing superior service.

• Displayed strong organizational skills while managing multiple projects simultaneously.

• Remained open to feedback from supervisor and peers to build and improve skills set. Demonstrated excellent communication skills, both verbal and written, in order to e fectively interact with customers.

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GIFT SHOP ASSOCIATE

Ritz Carlton

Miami, FLORIDA

January 2019 - December 2019

• Ensured compliance with safety regulations in accordance with local laws.

• Tracked inventory levels to ensure adequate supply of products at all times.

• Restocked shelves according to inventory levels while adhering to company standards.

• Identi ed opportunities for increasing customer satisfaction levels through additional training or support.

• Processed payments using point of sale systems and cash registers.

• Communicated e fectively with customers regarding their needs or concerns.

• Cultivated relationships with regular customers by providing exceptional customer service.

• Performed daily opening and closing procedures with accuracy and e ciency.

• Utilized strong organizational skills to manage time e ciently during busy shifts.

• Coordinated with vendors regarding stock availability, pricing, discounts.

• Maintained cleanliness of store by restocking, dusting, vacuuming, and sweeping oors.

• Managed sta f scheduling to ensure adequate coverage during peak hours.

• Assisted customers in selecting and purchasing items from the gift shop. PAYROLL ASSISTANT

Vaitive Distribution

Harare

February 2014 - June 2018

• Filed papers and documents into employee les.

• Conducted training seminars for employees about company policies, procedures and best practices for positions.

• Worked with coworkers to complete tasks.

• Met deadlines while maintaining high-quality deliverables.

• Focused on learning new skills and staying updated with industry changes.

• Responded quickly to meet customer needs and resolve problems.

• Performed routine and scheduled maintenance services SALES AND MARKETING COORDINATOR

Rainbow Towers

Harare, MASHONALAND CENTRAL

January 2012 - March 2014

• Developed content for webpages, blogs, brochures, newsletters.

• Liaised with vendors to manage and coordinate quotes, designs and printing of promotional activities.

• Conducted market research to identify customer needs and trends.

• Operated as internal specialist in marketing activities to build dynamic communication programs.

• Generated leads through social media platforms such as LinkedIn, Twitter.

• Leveraged project management software and spreadsheets to track sales and marketing activities.

• Analyzed competitor strategies and identi ed opportunities for improvement.

• Utilized CRM to support updates and information for key activities or initiatives.

• Monitored industry news and developments to stay abreast of changes.

• Drafted press releases to promote new products or services.

• Created and maintained relationships with key clients, partners, and vendors.

• Maintained accurate records of customer interactions and transactions.

• Optimized website content for maximum visibility in search engine results.

• Collaborated with sales team to troubleshoot customer issues and support customer needs. EDUCATION

SKILLS

ASSOCIATE IN ARTS (A.A.) IN APPLIED PSYCHOLOGY

South Florida Bible College & Theological Seminary, Deer eld Beach, FL, US May 2023

ASSOCIATE IN ARTS (A.A.) IN ACCOUNTING SPECIALIST

Speciss College, Harare

May 2016

US

• HR Support • Human Resources Audits

• Exit Interviews • Interdepartmental Collaboration

• Cash Handling • Sta f Training

• Time Management • Exceptional Telephone Etiquette

• Sales Expertise • Personnel Training and Development

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