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Customer Service Representative

Location:
High Point, NC
Posted:
July 24, 2023

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Resume:

Jennifer Strader Phlebotomy Technician

Jamestown, NC 27282 540-***-**** adyhlw@r.postjobfree.com

PROFESSIONAL SUMMARY

Seeking a challenging and rewarding phlebotomy technician position. My goals are to use my learned skills and excel with working well under pressure. Completed National Phlebotomy Certification.

RELEVANT EXPERIENCE

GUILFORD TECHNICAL COMMUNITY COLLEGE APRIL 2022-JULY 2022

Phlebotomy Technician Program:

●Knowledge of medical terminology, disease processes, anatomy, and physiology

●Understand the responsibilities of patient care and monitoring, safety, and compliance

●Grasp the importance of customer service, bedside manner, communication skills and professionalism

●Appreciate the role of HIPAA, OSHA, COLA and CLIA-waived testing

●Collect blood and non-blood specimens for testing and analyzing in a clinical laboratory

●Effectively communicate with patients, doctors, and medical staff efficiently

●Verify patients’ identity to ensure proper labeling of specimens and entry of information into a database

●Assemble and maintain equipment such as needles and specimen containers

●Keep a clean, sanitary, and safe work environment

EMPLOYMENT

Bedford County Schools Bedford, VA Aug 2016 – Sep 2022

Bus Driver

●Transport students to and from home, school and special events

●Maintain communications with students, parents and staff to provide safe transportation

●Making sure all paperwork is complete and accurate

●Compassionate to the needs to students, parents and other co workers

Cloverdale Company, Inc. Roanoke, VA Mar 2014 – Jul 2016

Customer Service Representative

●Answering all incoming calls and routing them to the appropriate departments

●Taking orders and payments over the phone

●Attentive to make sure all orders was sent out correctly

●Prepare samples for shipment to customers

VOLUNTEER EXPERIENCE

Hardy Life Saving Crew Hardy, VA Mar 2022 – Sep 2022

Volunteer, Rescue Squad Agency

●Respond to emergency calls

●Provide patient transport from scene and hospital

●Assist with patient assessment and medical history

●Facilitated IV therapy, CBG, and EKG’s

EDUCATION

Southern Guilford High School Greensboro, NC Aug 1986 – Jun 1990

High School Diploma

ADDITIONAL INFORMATION

Certifications/Licenses: CNA (2014), Emergency Vehicle Operation Certificate (2022)

Skills: Data Entry, Vital Signs, Capillary, Time Management, Judgment and Decision Making, Critical Thinking



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