DB

DAMION BRANCH SECRET

adyhkl@r.postjobfree.com 706-***-**** Fayetteville, NC 28314

Friendly Technical Support Representative keen to helping customers maximize product impact and usability. Amicably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Capable Information Technology Specialist experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Able to balance independent and collaborative work to successfully investigate and troubleshoot problems.

Call Center Operations

Technical Troubleshooting

Hardware Diagnostics

Hardware Upgrades

Hardware Installation

Application Configuration

Problem-Solving

Verbal and Written Communication

Basic Knowledge and understanding of Microsoft Suite US Army Fort Bragg, NC

25B Information Technology Specialist

06/2019 - Current

Demonstrates advanced product knowledge to solve customer issues. Troubleshoots hardware issues and worked with service providers to facilitate repairs for end users.

Opens service tickets for clients, documenting user information and description of problem.

Conducts tests on fiber optic cables and corrected faults. Delivers local and remote Tier 1 IT support for hardware and software to brigade personnel.

Installed and maintained over 80,000 ft of CAT5 cable. Responsible for moving operations of a entire brigade buy installing and running CAT5 through all the new buildings.

Current ATCTS manager responsible of all brigade user's account creations, deletions and maintenance. (approx. 3,000 soldiers) on a day to day basis.

Provides all support through active directory for users accounts and computers, responsible for maintaining users accounts and computers on a day to day basis.

Part of a 2 personnel team to install software on our health personnel's laptops (100+ laptops) Citrix workspace, MHS Genesis and printer drives. Install\verify software required to meet DOD Desktop and Laptop Baseline Compliance.

Led in the completion of over 70 ITSM tickets for Camp Arifjan Tier II Network. Which helped facilitate restoration for over 30 units under United States Army Central Command and brought a quick response time to numerous network outages. By displayed that dedication to the mission I was able to help strengthen the network and ensured continued success of current and future operations.

Summary

Skills

Experience

US Army Kuwait, Kuwait

COMSEC Custodian

05/2020 - 06/2021

Responsible for maintaining and upkeeping all post-wide TACLANES at Camp Arifjan, Kuwait (KG175D, KG175G, KG175F). Handled at all key pickup, destruction, storage, and loading for every TACLANE under our COMSEC account. Had to analyze and troubleshoot with VECTRUS contractors to maintain the network communications. Successful completion of over 250 Information Technology Service Management(ITSM) tickets while assigned as the COMSEC Custodian for 54th Signal Brigade.

Displayed technical expertise, sustained connectivity for various customers with a high success rate and zero COMSEC violations located on Camp Arifjan and Sea Port of Debarkation.

US Army Qatar, Qatar

Special Assignment (45 Days)

05/2021 - 06/2021

Deployed to Qatar at Camp AUAB to assist in installing, testing and maintaining over 10,000 feet of CAT5 NIPR and SIPR cable for the United States Central Command, while under 54th Signal Brigade. Supported 25th Signal Battalion during their relocation operations, where I was responsible for the reconstruction, installation and termination of those NIPR drops.

Those cables were installed throughout five relocatable buildings and three airfield hangers in support of the 25th Signal Battalion and US Army Medical Material Center. The hard-work and determination enabled continued success for the 25th Signal Battalion's area of operations. Fort Gordon Cyber Center of Excellence Augusta, GA 05/2020

COMPTIA Security+ (Candidate ID- COMP001022126016) Exp. 09/22/2025 Education and Training

Certifications

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