KATHERINE MEDINA

**** ********* **** ***** ******, Fl. 33570

PHONE: (813) 362 - 7621

E-MAIL: adyhjc@r.postjobfree.com

Areas of Expertise

Bilingual (Spanish)

Strong communication skills both written and verbal.

Ability to Multitask.

Team Player as well as Independent.

Possess strong problem-solving skills.

Interpersonal, organizational and administrative

skills.

Proficient in all Microsoft Office Applications.

Customer Satisfaction.

Ability to tactfully handle stressful and difficult situations.

Highly motivated and able to work under pressure.

Detail Oriented and works with a high degree of accuracy.

Paralegal Skills: Document Preparation, Case Management, Billing and collections, legal research, Trail preparation and more.

Professional Experience

PROGRESSIVE – (Remote) Ruskin, FL

NOVEMBER 2021 - PRESENT

Senior Support Rep

• Prepares files for Subrogation/Arbitration/Suit.

• Process incoming Electronic File Folder action items using multiple internal and external systems, gathers any documentation needed to aid in claims resolution, including but not limited to recorded phone calls, internet chat sessions, legal documentation and transcriptions.

• Handles inbound/outbound calls to adverse carriers, field claims, draft verification, customer, vendors, attorneys, courts and financial institutions.

• Review claims and/or invoices and issue payments accordingly.

• Prepares and sends state compliance correspondence.

• Reviews and determines eligibility of claims for subrogation.

JKM CONSTRUCTION INC – Ruskin, FL

JANUARY 2003 – FEBRUARY 2021

Account Manager

• Made sure that all accounts are invoiced and paid accordingly on time.

• Oversee all aspects of the office such as Invoicing, Accounts Payable, Accounts Receivables, Estimating, Human Resources.

EMOLYMENT SECURITY DEPARTMENT – Seattle, WA

MAY 1998 – FEBRUARY 2002

Account Representative

• Obtained all wage files and documentation of individuals as they would call in for the purposes of filing Unemployment Claims.

• Reviewed Claims to see wages were or had been applied accurately.

• Used specific formula to obtain correct weekly benefit amount.

• responsible for filing Appeals and sent over to a Judge that decide at that point what the outcome would be.

Education

SUNSET HIGH SCHOOL, HILLSBORO, WA

General Curriculum

HILLSBOROUGH COLLEGE, TAMPA, FL

Completed coursework towards Law, Aug 2012

BOSTON UNIVERSITY, BOSTON, MA

Law/Paralegal, Feb 2014

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