Customer Service Credit Card
Resume:
SARRA CANNADY
Brooksville, FL *****
adyhj8@r.postjobfree.com
Hard working and ready to take on any job. Energetic and gets along with whomever I work with. Work Experience
Wireless Sales Consultant
US Cellular Wireless - Galesburg, IL
January 2023 to May 2023
• working face to face with customers
• Upsold customers by recommending accessories and promotions to increase revenue.
• Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
• Operated product tools, equipment and point of sale terminals.
• Activated both contract and pre-paid wireless phones for customers per month by inserting new monthly plans.
• SIM cards and batteries, restoring content and establishing new payment accounts.
• Used in-store system to locate inventory and place special orders for customers. CSR, Sales, WFH
Uhaul Moving And Storage - Galesburg, IL
July 2019 to December 2022
• Forklift certified, unloading and loading uboxes onto semi's.
• work from home and worked at a center.
• Leveraged sales expertise to promote products and capitalize on upsell opportunities.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Cashier, Manager in Training
Circle K - Galesburg, IL
August 2015 to April 2016
• Counted money in drawers at beginning and end of each shift.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Utilized POS system to handle customer cash and credit card transactions.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enhanced supervisory and leadership abilities by working closely with mentoring manager.
• Developed and managed relationships with customers to increase customer loyalty.
• Maintained accurate records of customer transactions for reporting purposes. Laundry and Dry Cleaning Assistant
Burke dry cleaners - Galesburg, IL
February 2014 to October 2014
• Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 100 pieces per shift
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Received and counted clothing items to provide fees and date of pick up for customers.
• Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
• Used POS system to collect payments from customers, providing invoice for proof of transaction.
• Delivered superior customer service by responding to inquiries and complaints. ICS Stocker, Cashier
Walmart - Galesburg, IL
April 2007 to July 2008
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Unloaded trucks with a pallet jack and an electric pallet jack for frozen and dairy, along with house goods.
Education
Ged in General
Carl Sandburg College - Galesburg, IL
May 2009 to May 2009
Skills
• Sales goal setting Active Listening
Organization Multitasking Abilities
Critical Thinking Teambuilding
Dependable and Responsible Microsoft applications proficiency Self-Motivated
• Upselling
• POS
• Computer Skills
Certifications and Licenses
Forklift Certification
• Forklift certified. unloading and loading ubox onto semi trailers.
• Moving ubox out of the wearhouse so customers could access them.
• Using forklift to put covers on uboxes.
Driver's License
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