Customer Service Representative

************@*****.*** 770-***-**** *** Williford St, Commerce, GA, 30529

Summary

Friendly and efficient customer service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about warehouse standards with strong skill in retaining product and service information to provide effective issue resolution. Accustomed to fast-paced, heavy call centre environments. Work quickly to understand, document and resolve customer concerns.

Skills

Knowledge of Microsoft Office

Detail Oriented

Safety Compliant

Exceptional problem-solving abilities

Courteous demeanour

Package Sorting and Delivery

Product organization

Report generation

Shipping and receiving understanding

Knowledge of AS400/SAP

Familiar with RGA process

Experience

USPS mail Carrier - RCA United States Post Office - Jefferson, GA November 2022 – May 2023

Sorting Mail and Packages to correct routs for delivery

Keeping up with important price changes to better serve the consumer

Delivering Mail and Packages in the Postal Mail Vehicles

Delivering packages in personal vehicle when needed

Responsible for certified items

Maintaining the safety of all priority product (Vehicles, Arrow Keys, Mail of High Class Priority)

Making sure to meet delivery deadlines on prepaid product

Maintaining a good relationship with all customers while on delivery

Customer Experience Specialist Louver Shop - Gainesville, GA May 2020 – November 2022

Consulted with company market representatives to place all orders and requests

Cultivated strong value-added relationships with market representatives by delivering product knowledge to drive business development

Accurately process all orders and requests

Utilizing Excel programs to create production reports

Launching new product programs

Pass-through vendor/product Coordinator

Order and Shipment tracking

Data entry(Insuring Correct Invoice Entry & Order Purchase Data)

Call centre representative

Customer Service Representative ACE Hardware Distribution Center - Gainesville, GA July 2018 – March 2020

Consulted with customers to determine best methods to resolve service and billing issues

Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development

Accurately process Returned Goods

Utilized ordering, tracking, and billing systems and associated processes

Implemented safety habits around the warehouse as part of the safety committee

Damaged Goods Department ACE Hardware Distribution Center - Gainesville, GA July 2016 – July 2018

Used strong communication skills to negotiate final damage estimates

Took photographs (if needed) and wrote detailed summaries to document damage

Calculated damage and claim values

Processed all warehouse and vendor damages

Implemented safety habits around the warehouse as part of the safety committee

Outbound Break Department ACE Hardware Distribution Center - Gainesville, GA June 2015 – July 2016

Picked products from designated locations using CV-60 system to fill customer orders

Communicated effectively with members of public in often crowded and noisy environments

Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease

Active participant of safety committee team for 4 years

Cashier / Greeter Sam's Club - Oakwood, GA June 2014 – June 2015

Greeted and made customers feel welcome at the entrance of the store

Communicated effectively with members of public in often crowded and noisy environments

Open and Closed registers. Assisted in training of new cashiers. Monitoring cash limits and always ensuring quality customer service

Maintaining thorough knowledge of merchandise, and responsible for selling store products

Hostess / Cashier Steak and Shake - Oakwood, GA November 2013 - June 2014

Greeted and made customers feel welcome at the entrance of the store

Checked and insured food quality

Effectively ran cash register when needed

References:

Louver Shop Manager (Mary Martin) – 770-***-****

Louver Shop Co-Worker (Michele Ellis) – 440-***-****

ACE Hardware Manager (David Dietrich) – 770-***-****

ACE Hardware Co-Worker (Sherri Patterson) – 678-***-****

Character reference (Betty Plagens) – 706-***-****

Education

Jubilee Christian Academy Gainesville, GA 2011

High School Diploma

Andrew College Cuthbert, GA 2013

Olivia Szatkowski

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