Shina Turnbull

Gravette, AR *****

adyhc7@r.postjobfree.com

+1-479-***-****

Motivated Customer Relations Specialist focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention with diligent attention to individual needs.

Work Experience

Staffing Specialist

Peopleready - Fayetteville, AR

September 2021 to Present

Participated in all aspects of the hiring process to ensure that the company's staffing needs and goals were always fully met.

Communicated with all job candidates, created and managed job listings, and served as the first point of contact between the company and potential employees.

Coordinated the whole employee onboarding process to ensure that all policies and procedures were followed and provided assistance to new personnel with any duties.

Collaborated with colleagues to increase the efficiency of the recruiting process and reduce expenses - increased the efficiency by 25% within one year. Recognized by executives for constantly performing great work. Background Verification coordinator

J.B. Hunt - Lowell, AR

May 2022 to September 2022

The Background Specialist is responsible for ensuring that driver applicants meet J.B. Hunt's driver hiring standards and DOT regulations. This position will review driver files and evaluate the safety records, driving experience, employment, and criminal history of each driver applicant. Customer Service Representative

GoodLeap - Bentonville, AR

April 2021 to April 2022

underwriting loans for solar companies-

verifies income, assets, debt and property details in order to issue final approval for the loan. Customer Relations Specialist

Walmart Contact Center - Bentonville, AR

July 2018 to September 2021

Assist customers with complaints and questions, give customers information about products and services provided by our company. Help customers understand the products and answering questions about their reservations or concerns. Provided them the best possible resolution and ensure they were retained as customers.

Customer Service Representative

Transplace - Lowell, AR

September 2020 to April 2021

Track and trace all shipments. Analyze customer orders and forecasts to generate shipment plans. Create shipping documentation and labels. Plan and arrange shipment transport to customers. Customer Relations Specialist

Manpowergroup Inc - Bentonville, AR

May 2018 to July 2018

Assist customers with complaints and questions, give customers information about products and services provided by our company. Help customers understand the products and answering questions about their reservations or concerns. Provided them the best possible resolution and ensure they were retained as customers.

Head Cashier

Lowe's - Siloam Springs, AR

December 2014 to April 2018

Liaise with managers to offer Cashiers assistance on shop floor when necessary Fully train and develop all Cashiers and follow up their performance Ensure all departments have sufficient Cashiers cover by planning and managing the Cashiers daily rota's in liaison with the management team

always Ensure effective communication with the Management Team Ensure all cash desks are in good working order and maintained regularly Make sure that the processing of merchandise movements assigned to Cashiers is accurate and all documentation is organized

Manage the recruitment and inductions of new team members Cashier

Walmart Contact Center - Bentonville, AR

July 2004 to November 2014

Scan, bag and load purchases; process cash, check, credit card, coupon and voucher transactions; verify customer ages for alcohol and tobacco purchases; and manage daily till opening and closing procedures. Help with stocking and merchandising to maximize sales and provide a pleasant shopping experience. Education

High School Diploma

Decatur High School - Decatur, AR

Skills

• Issue resolution

Business growth

Avaya software customer management systems

Dependable and reliable

Detail-oriented

Inbound and outbound calling

Highly organized with great attention to detail Strong initiative & self-motivation Articulate and good communication skills Ability to take direction and follow through Good interpersonal skills Ability to work under pressure Strong numerate and literacy skills Excellent customer service skills Ability to manage changing priorities and to stay focused with the task at hand Ability to pass food / alcohol handling training courses and/or certifications

• Customer service

• Underwriting

• Loan Officer Experience

• Credit Analysis

• Loan Origination

• Tax Experience

• Financial Services

• Pricing

• Microsoft Outlook

• Escrow

• Financial Report Writing

• Mortgage Servicing

• Accounts receivable

• Accounts Receivable

• Research

• Office Management

• Financial Analysis

• Auditing

• Driving

• General Ledger Accounting

• Accounts Payable

• Payroll

• Microsoft Excel

• Human resources

• Social media management

• ATS

• Customer support

• iOS

• Analysis skills

• Negotiation

• Documentation review

• Mac OS

• Typing

Contact this candidate