Office Assistant Customer Service

JENNY SINGH

**** ******* *** #***, *****, NY ****6 347-***-****

**************@*****.***

EDUCATION:

New York City Vocational Training Center, Brooklyn, New York May 2007

GED Diploma Obtained

Allen School for Medical Assistance 11/2010-9/2011

Bulkan’s Educational Institute for CNA 10/2011-12/2011

SKILLS/QUALIFICATIONS:

Front Office Duties

Insurance Verification

Billing/Invoicing/Referrals

Appointment Scheduling

Clinical Procedure

EXPERIENCE:

My Eye Dr. 5/2020-01/2023

Patient Service Coordinator

Answering patient calls, receiving and emailing and faxing patients and doctors, collecting patients demographics and taking messages for doctor's and staff.

Scheduling appointments for patients and accessing patient's issues and concerns

Checking insurance eligibility

Interacting with team members, medical personnel and employees from other departments and facilities

Operate An O.C.T Machine (Optical coherence tomography), operate a Visual Field Test Machine and also operate an Autorefractor Machine

Ordering patients contacts

Receiving and collecting payments over the phone or in person: cash, credit card or check

Ensure patient's needs are taken care of and answering questions to the best of my ability

Richmond Community Services 4/2019 –2/2020 02/2020

Direct Support Professional – Day Program

Provide Direct Support Services to Day Program Attendees

Assist with goals – Gait Trainer, Rifton Tram, etc

Provide personal care and feeding assistance, including bathing, toileting, etc.

Transport individuals to/from residences to program, or activities as needed

Ensure individuals health, safety and welfare while following care plans and directives of supervisory staff

CPR, SCIP-R, AMAP Certified

Glen Island Center for Nursing & Rehabilitation 11/2016-3/2019

Per-Diem Recreation leader

Set up recreational activities by referring to project plans

One on One room visits with residents

Document attendance on residents who attend program on Sigma Care

Assures personal and staff compliance to Resident’s Rights

Organize, lead, and promote interest in recreational activities,

such as arts & crafts, sports and games

Sutton Park Center for Nursing & Rehabilitation 11/2016-3/2019

Per-Diem Recreation Leader

Encourage residents to attend daily scheduled activity programs

Provide a variety of activity programs such as discussion groups, active games, arts/crafts and special events

Assist with putting monthly calendars in resident’s rooms

Maintain one to one interaction with residents on units throughout the facility to promote cognitive and social well-being

Documentation on resident’s activity involvement on Sigma Care

J. Jaijairam page 2

Young World Clothing Store

Cashier/Customer Service/Inventory 6/2015-8/2016

Receive payments by cash, credit cards or automatic debit

Stock shelves and mark prices on shelves and items

Greet customers entering and exiting establishment

Ensure that each guest receives outstanding service/help needed

Kmart Corporation Bronx, New York 11/2012-06/2015

Cashier/Sales Associate

Receive payments by cash, credit cards or automatic debit

Stock shelves and mark prices on shelves and items

Greet customers entering and exiting establishment

Ensure that each guest receives outstanding service/help needed

Gold Crest Care Center Nursing Home Bronx, New York 3/2011-11/2011

Recreation Aid

Conducted and supervised appropriate programs-activities

Lead games and creative activities as planned

Assisted with room set ups (moving tables/chairs, etc.)

Assisted leader of records and completion of reports

Trump Hotel Towers, New York, New York 4/2007-10/2007

Cashier’s Assistant

Served food to people

Prepared food for customers

Assisted customers with help needed

Received payment by cash, check, credit cards

Tremont United Methodist Church, Bronx, New York 7/2006-9/2006

Children’s Counselor

Helped the children with their homework

Ability to teach and lead various recreational activities

Worked as an Assistant leader with the other assistants

Jacobi Medical Hospital, Bronx, New York 2/2005-5/2006

Clerical Assistant

Processed time sheets for student interns

Answered phones and took messages for supervisor

Filed public documents for different departments in the hospital

Organized documents to be placed in intern’s files

SKILLS:

Computer Skills and Programs: Ability to type 45-50 wpm. Proficient in: Microsoft Suite, Windows, Point Click

Volunteer Experience: Jacobi Hospital-Education & Training Office Assistant, Information Technology (IT) and Surgical Services

References available upon return

Contact this candidate