SHAKIRA TATE

BYRAM, MS ***** 601-***-**** adyh37@r.postjobfree.com

Customer Service Professional

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Key Skills

Technologically Advanced

Number-Savvy

Telephone and Email Skills

Cross-Selling and Upselling

Customer Follow-Up

Customer Service

Leadership

Empathy

Data Entry (55+wpm) 100% Accuracy

Good Work Ethic

Active Listening

Membership Enrollment

HIPAA

Healthcare

Pharmacy

Work History

Enrollment Specialist Sep 2017 to Mar 2022

Conduent Madison, MS

Listened to and understood customers' needs, explained and discussed options and outlined best-fit services. Handled new enrollments by entering customers' data and reviewing information. Completed and processed applications for enrollment. Presented insurance products to clients to meet needs and discuss financial investment and return on investment. Obtained member's names, addresses, billing information, prescription names & numbers, and reiterate specifications of medications and services Covered by the insurance.

Communicated program policies and enforced each.

Developed and implemented successful scripts and call flows for consistent approach. Managed high-volume of inbound and outbound customer calls. 100+ calls daily Cashier Jan 2017 to Aug 2017

Chartwell Staffing Madison, MS (Temp Worker)

Collected payments and provided accurate change.

Rang up orders on cash register to process cash, credit card and personal check payments. Prepared food according to recipe instructions to manage regular school meals. Monitored use of condiments, utensils and beverages. Assisted cook with prep work by cutting vegetables and preparing side dishes and salads. Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation. Returns Specialist Nov 2014 to Dec 2016

Burlington Coat Factory Jackson, MS

Reported discrepancies or product damages to maintain accuracy and efficiency goals. Examined merchandise to determine problems and evaluate for possible solutions or repair. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Defused escalated situations to retain customer satisfaction and loyalty. Greeted customers promptly and responded to questions. Maintained work area and kept cash drawer organized. Counted and balanced cashier drawers.

Membership Sales Representative Oct 2012 to Nov 2014 Sam's Club Jackson, MS

Emphasized and enforced company objectives to reaffirm and validate member expectations. Answered customers' questions and addressed problems and complaints in person and via phone. Communicated effectively with clientele to maintain customer satisfaction and loyalty. Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities. Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth. Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings. Education and Training

DEGREE, Pharmacy Jan 2016

Virginia College Jackson, MS

High School Diploma Jun 2010

Jim Hill High School Jackson, MS

Languages

English:

Full Professional

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