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Customer Service Manager

Location:
Dallas, TX
Posted:
July 25, 2023

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Resume:

MARK WICKENHOFER

adyh2x@r.postjobfree.com H: 210-***-**** C: 210-***-**** 5535 Aspen Valley, San Antonio, TX

Summary

Accomplished Manager with extensive experience in FOH/BOH operations. Committed to job safety, quality of life, cost effective resources, and performance training. Proven ability to take under - performing contracts and create profitable contracts through training and partner relationships.

Skills

Client account management.

Budget development.

Job start- ups.

Building catering teams.

Staff training.

Employee scheduling and placement.

Policy/program development.

Food safety and sanitation.

Experience

Salvation Army/San Antonio, Tx

Catering Supervisor

07/2020 – 11/2021

Sodexo Energy Resources Harahan, La

Site Manager/General Managerl

04/2013 – 06-2020

Manage kitchen, menu planning, inventory, payroll, safety and training.

Managed everyday quality of life aboard a drill ship in the Gulf Of Mexico. Responsibilities included catering to over 200 persons on board. Managing 25 employees, menu preparations, safety and employee training, maintaining food cost, inventories, and client retention.

Wicks Appliance San Antonio, Tx

Service Manager

09/2010 - 03/2013

Managed and ran a appliance repair business. Managed one employee. Handled repairs, customer service, and payroll.

Encore Food Inc. Houma, la.

Camp Boss

05/2008 - 08/2010

Involved in FOH/BOH operations aboard 225 -man barge. Responsible for 21 man crew, job safety, training, menu prep, hiring and training staff, schedules,ordering of provisions, inventories, and maintaining budgets.

Universal Sodexo Harahan, La

Camp Boss/Field Supervisor

03/2003 - 04/2008

Managed several catering crews on 11 different jack -up rigs in the Gulf Of Mexico. Responsibilities, safety training, employee training and placement, menu prep, maintained budgets, and food and chemical ordering, overseeing several job orders, and customer relations. Reported to DM.

Education and Training

AIU/Le-Cordon-Bleu San Antonio, Texas, U.S.A

Associate of Arts in Restaurant Management

2015

Schooling was partially paid for by Sodexo, I was the first at Sodexo Energy Resources to finish the course.

South San West Campus San Antonio, Texas, USA

High School Diploma in Basics

1981

Louisiana State Univ. Baton Rouge, La, USA

Basic studies

Completed 60 hours of studies

Sodexo Tampa Bay, Florida, USA

GM core training

2016

Activities and Honors

AIU/Le Cordon Bleu Certificate of Business.

GM core training.

GM core training/certificate.



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