April **** to Current

August **** to

April ****

January 2016 to

June 2020

September 2015 to

May 2020

April 2012 to

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skills

Creative Problem Solving

Customer Data Confidentiality

Multitasking and Prioritization

Upbeat and Positive Personality

Efficient and Detail-Oriented

Courteous with Strong Service Mindset

Inbound Customer Service

Experience

Maximus Services LLC

Tampa, FL

Customer Service Agent/CSR1

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Maintained strong call control and quickly worked through scripts to address problems.

Amazon Ful-Fillment Center

Ruskin, FL

Production Worker

Moved items between machines, conveyors and transport equipment to meet production needs.

Weighed and loaded orders according to project specifications. Operated trucks, forklifts and lifts following safety protocols to minimize accidents. Worked at fast and steady pace to meet production goals. Colonial Beach School Systems

Colonial Beach, VA

School Nurse (Sub)

Provided direct health care services to students involving triage, evaluation, and first aid care for illness and injury.

Contacted parents or medical facilities when student condition warranted. Administered and supervised administration of prescription medication to students. Greeted and logged in students arriving at office. Colonial Beach Public School

Colonial Beach, VA

Bus Driver

.

Obeyed DOT rules and regulations and local laws to maximize safety. Used navigation equipment and two-way radio while remaining focused on safety. Performed pre-trip inspection and mechanical checks before scheduled run. Community Care Clinic

Carolyn Howard

Temple Terrace, FL 33637

540-***-****

adyh2g@r.postjobfree.com

September 2015

June 2004 to

December 2012

September 2010

King George, VA

Certified Clinical Medical Assistant

Scheduled appointments for patients via phone and in person. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Recorded vital signs and medical history for several patients. King George Parks And Recreation

King George, VA

Receptionist Assistant

Handled diverse needs for clients in-person, by phone or through email. Greeted customers, delivery persons and official representatives. Coordinated appointment calendar and balanced schedules to promote optimal productivity.

Operated multi-line telephone system to handle high volume of daily calls to 5 office. Education and Training

Career Training Solution

Fredericksburg, VA

Medical Assisting

Certificate

King George High School

King George, VA

High School Diploma

Strayer College

Fredericksburg, VA

Computer And Information Sciences Some College (No Degree) Certifications

Certified Clinical Medical Assistant (CCMA): Certification #0322-1864 Additional Information

Volunteer at the Moss Clinic

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