Project Manager Electronics Technician

SHAWN BISHOP

Smyrna, TN *****

615-***-**** ******************@*****.***

ENGINEERING MANAGER OPERATIONS MANAGER QUALITY MANAGER

Solutions-oriented professional with an innovative and decisive management style directing global teams, producing quality work on time and within budgets.

Key Skills

Microsoft Office Project Management Engineering Management Executive Management Engineering Electronics QI Macros Microsoft DAX

EXPERIENCE

Advance Auto Parts, Lavergne TN

Department Manager, October 2022 to Present

Currently working as the Inbound Department Manager on Second Shift.

Responsible for the production and quality for the Receiving, Replenishment and Reclamation departments.

Manager over 3 Supervisors and 85 associates.

Implemented process improvements for all three departments, including:

oCreated new route process for the Replenishment department, improving performance by 15 %.

oImplemented new staging areas for Receiving, allowing the faster location of product on the floor.

oCreated new tracking sheets allowing my Supervisors to access and maintain all daily production and quality numbers.

Was named Safety Coordinator for the entire building.

oSchedule and lead monthly safety meetings and ensure weekly safety topics are covered with all associates across both shifts.

oReport out all safety related data, including all Near Miss reporting and Behavior Based Observations.

Reorganized all needed materials and implemented a Kanban process and established ordering levels.

Asurion, Smyrna, TN December 2002 – July 2022

Senior Product Engineer, November 2015 – July 2022

Tested all new product releases for durability to determine expected product claim volume.

Tested various replacement parts for form, function and fit. Supported the field technicians with improved tools and processes when appropriate.

Tested potential new tools for durability, effectiveness and longevity.

Through the analysis of raw data, determined the locations where new Quality Audits should be performed. Shared this data with all affected departments and tracked the progress of all remote locations.

Performed data analysis on technicians so low performers could be recognized and retrained. Performed Technical and Quality Audits on Asurion and UBIF repair locations across the country to verify processes and procedures were being followed.

Provided support to all repair locations to include improved tooling and processes.

Acted as the Engineering ISO representative and maintained all ISO documentation and training records.

Project Manager, September 2009 – November 2015

Managed major projects that included the complete overhaul of all Engineering ISO documentation, the reorganization of the Engineering department, and the building of a new Engineering area within the Technology and Logistics Center in Smyrna, TN.

The most influential project was the Single Unit Repair pilot. This pilot was established to verify if phone display repairs could be accomplished in the field by remote technicians.

Created work instructions, a remote tool kit and trained 36 technicians in LCM replacement in New York, Chicago, and Philadelphia. The pilot ran for 90 days and due to the success of the pilot, Asurion created the Single Unit Repair program.

Created work instructions for every phone designated as a repair option. The program grew to over 1000 technicians across the entire country and saved Asurion millions in new phone replacement costs.

Operations/Technical Manager, September 2005 – September 2009

Managed the repair operations for the Asurion Repair Center.

Ensured daily production and quality goals were met.

Managed a team of 4 supervisors, 40 assistant technicians, 12 Technicians, 6 Programmers, and 12 Quality Control associates.

Upon the repair center’s move to a Lean Repair operation, attended Lean Training and was asked to take over as the Technical Manager.

Was instrumental in the development of the 4 lean lines which replace the old repair operations.

Implemented Programming and Testing stations that were mobile. This allowed the fast transition from one model under repair to a different model during the same shift.

Coached and trained new employees as necessary.

ADDITIONAL RELEVANT EXPERIENCE

Asurion (Cont.)

Technical/Production Supervisor

Lead Electronics Technician

LG Electronics, Huntsville, AL

Lead Technician

United States Marine Corps

Electronics Technician/Crew Chief

Head Mechanic

Bishop ******************@*****.*** Page Two

EDUCATION/TRAINING/CERTIFICATIONS

Aquinas College, Nashville, TN

Bachelor of Science (BS), Business Administration

University of Montevallo, Montevallo, AL

Bachelor of Arts (BA), English

Asurion University, Nashville, TN

Obtained Six Sigma Yellow Belt

Motorola University, Ft. Worth, TX

Level Three Repair Certificate

LG Electronics, Huntsville, AL

Level 3 Technician Course

Litton Industries, Van Nuys, CA

Electronics Technician Course

Tactical Air Operations Central Repair, Twentynine Palms, CA

Basic Electronics

United States Marine Corps, Twentynine Palms, CA

Microminiature Soldering

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