Seemant shukla

Address: H.N.***, Wazirabaad gurgaon -122003

Mobile : 813*******, 958-***-**** ;

E-Mail:-adyh1c@r.postjobfree.com, adyh1c@r.postjobfree.com

SYSTEM SUPPORT ENGINEER

Offering 8.5 years of experience in IT industries, that includes Hardware/OS support, Network support in LAN

SUMMARY OF PROFILE & STRENGTHS

Dynamic and achievement oriented System Engineer with 7 year experience; and willing to carve a niche for self in the area of Hardware and Networking

Efficient in Technical Support, configuration and troubleshooting of Windows Administration and User Support, Operating System Support, System Support and resolving.

Proven technical competencies in structuring customized hardware and networking solutions to meet customer's specific needs. Adept in networking and hardware with innate strengths in generating hardware and servicing business in fiercely competitive scenario.

Capable of Installation and configuration And troubleshooting of Hardware and Software and application.

Core Competencies

User Support & Configuration .

Knowledge of Software and Hardware installation

Handling all activity of VDI,AVD, Citrix,Hardware PCS, Laptop,phone and Printers; including Tools Like WDS, etc…

PROFESSIONAL EXPERIENCE

Coforge Ltd

Client :-R1RCM Nov 2021 To Till date

Designation- Sr. System Engineer

Maintenance of hardware and software

Conduct remote troubleshooting

Troubleshooting networking and connection issues.

Addressing user tickets regarding hardware, software and networking

Providing support on troubleshooting of Hardware, Software and Application etc.

Troubleshooting hardware and software.

Installing and upgrading operating systems and computer software.

Responsible for smooth IT Operations & Ownership of all escalations.

● Monitoring calls till closure and ensuring closure within SLA.

Administer and provide day to day engineering and operational support for the Azure environment.

● Client Application Support and Management (Citrix, Jabber, AS400, Intermedix, IMH etc.)

● Vendor calls Management (Hp, Dell and Lenovo Etc. ) for Onsite Support.

● Incident & Service Request Management through Service Now.

● Implementation and Installation of software, troubleshooting Maintenance Support.

● Pnstalling client applications.

• Support end user virtualization technologies (Citrix Workspaces / AVD) engineering, standardization, governance and point of escalation for our operations teams.

•Technical experience with Cloud VDI operation managing Azure Virtual Desktop

• Experience designing for user identities and profiles

•Proficient knowledge of Image creation/customization/upgrades

• Involved in operations support at L1/L2 level

• Proficient Knowledge of Windows Operating Systems

• Support the Global Remote Application platform and contribute towards the strategy and roadmap

• Act as an escalation point for all Incidents, Service Requests, Problems, and changes relating to the Remote Application platform.

• Maintain availability of the Hardware and Software .

• Publishing and managing applications and desktops

• Microsoft RDS / RemoteApp knowledge .

• Knowledge of Windows Virtual Desktop (WVD) its related technology.

• Provide support on VDI Internal applications

• Installation, Configuration & Troubleshooting Office 365 MS Outlook and as well as Outlook express also on Clients Workstations.

• Manage monitoring and reporting of Citrix/AVD environment

• Excellent Client Infrastructure troubleshooting skills and knowledge of problem resolution methodologies

• Experienced in IT service management, including change, incident, and problem management

• Demonstration of the technical skills needed to handle innovation and change resulting from the implementation of new IT solutions

● Windows deployment via windows pilot

● Azure Endpoint portal.

● Manage Prohance, Intermedix ID Creation.

● L1 support for All Citrix VDI Related issue.

Aperta Ltd Aug 2020 To Aug 2021

Client :- Central Bank of India

Responsible for providing support to end-users in troubleshooting and resolving PC/problems

Customize desktop applications to meet user needs.

Working according to technical calls logged by user and ensuring all calls are closed on timely manner.

Analyzing and applying patches, service packs, and infrastructure updates.

Traveling to the client’s location or connecting via remote link.

Insure that desktop/laptop equipment will function properly with Windows 7.

Worked within a virtual desktop environment.

Provide application support

Perform installation, configuration, migration, upgrading and maintenance of desktop PC/Server, software and related peripherals

Innoviti Payment solutions Pvt. Ltd. May 17 To May20 Date

Role: IT Technician

Job Responsibilities:

Maintenance of hardware and software

Conduct remote troubleshooting

Troubleshooting networking and connection issues.

Addressing user tickets regarding hardware, software and networking

Providing support on troubleshooting of Hardware, Software and Application etc.

Troubleshooting hardware and software.

Troubleshooting of all kind of Laptop, desktop, printers, scanners, Multimedia, Projectors etc

Installing and upgrading operating systems and computer software.

Installation and troubleshooting of windows operating systems.

Responding to client support requests.

Installation Of Hardware Software, Network Printers and Scanners, CCTV

Antivirus, MS office, Mailing clients and other software

Client installations through client push, manually & Group policy.

Responsible for providing to end-users in troubleshooting and resolving PC/Server problems.

Installation and upgradation support and troubleshooting windows8, Windows 7 and 10

Installing and upgrading operating systems and computer software.

Environment: Windows 10, 7 & 8, VISTA, Mac OS and Antivirus, MS office

Renovision Automation Pvt.Ltd. June 13 To May 17

Client: Wipro Infotech

Designation: Desktop support Technician

Job Responsibilities:

Responsible for providing support to end-users in troubleshooting and resolving PC/problems

Customize desktop applications to meet user needs.

Working according to technical calls logged by user and ensuring all calls are closed on timely manner.

Analyzing and applying patches, service packs, and infrastructure updates.

Traveling to the client’s location or connecting via remote link.

Insure that desktop/laptop equipment will function properly with Windows 7.

Worked within a virtual desktop environment.

Perform installation, configuration, migration, upgrading and maintenance of desktop PC/Server, software and related peripherals

Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.

Managed assets inventory and deployed desktop images to end users.

Resolved complex technical issues that arose on client computer using troubleshooting

Environment: Windows 10, 7 & 8, VISTA, Mac OS and, Antivirus, MS office.

Om Enterprises Dec 2012 to May 2013

Client: Amazon.com

Designation: Desktop support L1 Engineer

Job Responsibilities:

Installation & Configuration of Operating System as Windows 2003/XP Professional and 2000 Professional

Configuring and troubleshooting of the different application like Ms –office 2003 and Ms office 2007

Using dameware mini control and utilities

Responsible for all types of troubleshooting over the LAN

Acting as first level contact and handles first level escalating

Installation & configuration of Operating System as Windows 2003/XP Professional. .

Configuring and troubleshooting of Printer over the network.

Responsible for all types of Troubleshooting over the LAN

Configuring and troubleshooting of Printer over the network To maintain mail client (Microsoft Outlook 2003) from client side

Configuration and troubleshooting of Wireless Connectivity for the laptops at the client end.

PROFESSIONAL QUALIFICATION:-

2017

Certification in AWS Cloud Architect

Amazon.com

2014

Professional Certification in Hardware And Networking

Jetking

ACADEMIC QUALIFICATION

2012

Graduation

C.S.J.M University Kanpur

2008

XII

UP BOARD Allahabad

2006

X

UP BOARD Allahabad

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