Customer Service

KARISSA ROBERTSON

*** ***** ***, ***** ******, New York, 10553, US • 646-***-**** • **************@*****.*** Customer service team member with a knack for dealing with customer issues and escalated requests in a timely and knowledgeable manner.

Key holder experience

Strategic sales knowledge

Money handling abilities

Refunds and exchanges

Product knowledge

Adaptability / Quick Learner

Store merchandise stocking

Staff education and training

2020 High School - Danbury High School - Danbury, CT Mount Vernon High School - Mount Vernon, NY

10/19 to 3/21 Style Consultant / Guest Service Advocate - Target - Bethel, CT Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays. Provided ongoing guest service, which included product or service recommendations. Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.

Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge.

Greeted at least 100 daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.

Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.

6/21 to 2/22 Sales Associate/Keyholder - Journeys / Journeys Kidz - Danbury, CT Provided management with sales feedback in order to address concerns raised in sales reports. Was in charge of training and mentoring new employees. Implemented merchandising and promotional changes throughout the area to increase sales. Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store 7 times per week.

Monitored and corrected inefficient or inaccurate work to maintain team performance. Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences. Improved customer service by projecting a friendly and knowledgeable attitude. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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