Human Resources Customer Service

KARI VINCENT

San Diego, CA *****

518-***-**** ***********@*****.*** linkedin.com/in/kari-vincent-949840187/

PROFESSIONAL SUMMARY

Human Resource Professional and Military Veteran with an Active Secret Security Clearance leveraging 9+ years of collective experience in personnel management, human resources, and healthcare administration within the United States Navy. Possess a demonstrated history of using teamwork, problem-solving, and time management skills to achieve organizational goals effectively and efficiently. Applies administrative and management skills to optimize productivity, efficiency, and service quality in a dynamic and fast-paced environment. Possess a comprehensive background in conflict resolution, patient and family education, care planning, quality assurance, and personnel support. Proven performance in linking corporate vision with the delivery of desired results through empowerment, development, and utilization of people, processes, and technology.

●Human Resources

●Customer Service

●Operations Management

●Time Management

●Cross-Functional Leadership

●Record Management

●Process Implementation

●Personnel Administration

Oral Written Communication

EDUCATION

Bachelor of Science (B.S.) Health Sciences American Military University Expected Graduation Date 2024

Associate of Applied Sciences (A.A.S.) Health Sciences American Military University 2017

Medical Assistant- Phlebotomist Technologist Certification

Phlebotomist Technologist Certification

PROFESSIONAL EXPERIENCE

United States Navy Various Locations 2014 – Present

Clinic Supervisor Miramar Branch Clinic

Managed the day-to-day executive administration operations within 12 departments and led 165 personnel through appropriate credentialing, training, and appraisal processes.

●Reviewed and prioritized all incoming workloads, identified shortfalls, and recommended changes based on the department’s leadership guidance and internal procedures; ensured tasks were executive until completion

●Collaborate with all medical administrative leaders to enforce policies and guidelines, and set objectives for all medical administrative program personnel to provide the highest quality of care

●Managed department leadership’s calendars to ensure meetings, including onsite and off-site meetings, events, and conferences were scheduled in accordance with the availability

●Directed, inspected, and oversaw the record tracking of 10K outpatient paper records; ensured 100% record accountability and compliance with regulatory requirements

●Maintained accurate and current personnel documentation, including position descriptions, functional statements, annual performance appraisals and proficiencies, service training files, and other required training and records.

●Assisted patients with pharmaceutical needs such as refilling and/or renewing requested medications.

●Able to create and forward direct scheduling consults for optometry, podiatry, nutrition, and audiology.

●Advanced understanding of medical terminology

●Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.

●Verified PHI and updated when necessary or requested.

Medical Technician Combat Logistics Unit

Delivered emergency care and support utilizing triage abilities and expertise to ensure accurate patient assessment, treatment, and healthcare administration while upholding the highest standards of professionalism and empathy.

●Implemented and strictly adhered to decontamination protocols for infectious patients; ensured the safety of both patients and medical personnel and minimize potential virus spread

●Generated comprehensive and precise reports on patient conditions, treatments, and progress to ensure seamless communication and collaboration among attending physicians, nurses, and supervisors

KARI VINCENT Page 2 of 2

Medical Technician (Continued from page 1)

●Exercised expert judgment and decisiveness during high-stress simulation scenarios to assess capabilities in evaluating personnel’s medical needs and swiftly administer life-saving care

Medical Technician, General Portsmouth Naval Hospital

Provided medical care and support utilizing expertise to ensure accurate patient assessment, treatment, and healthcare administration while upholding the highest standards of patient-centered care.

●Conducted thorough intakes, including measuring vital signs, documenting symptoms, and completing comprehensive patient assessments; aided in the facilitation of individualized treatment planning

●Safeguarded patient confidentiality through the implementation of procedures to protect data privacy; demonstrated strict adherence to HIPAA and internal guidelines

●Administered medications to patients and educated patients and caregivers on side effects and contraindications of medications; ensured awareness of potential risks and proper administration for long-term care plans

●Assisted in medication refills.

●Enters, compiles and reviews reports in a timely and accurate manner. Performs administrative duties as assigned.

●Interprets, identifies, communicates and documents this information by way of registration, scheduling and/or obtaining authorizations for inpatient, outpatient and/or diagnostic services in a team environment.

TECHNICAL COMPETENCIES

Microsoft Office 365: Outlook, Word, Excel, PowerPoint

Google Workspace: Gmail, Calendar, Contacts, Meet & Chat

Google Drive: Docs, Sheets, Slides

Contact this candidate