MICHELLE JAMES

Advanced Certified Scrum Master

Tel. 515-***-****

Email: adygyw@r.postjobfree.com

LinkedIn: michelle james scrummaster

Objective

Receptive leader with years of experience implementing strategic solutions and features on Scrum Teams that foster communication and collaboration. Accomplished at introducing and facilitating the adoption of Scrum principles, removing impediments, and fostering self organization. Results oriented, decisive leader with proven success in establishing and cultivating relationships to build team focus and flexibility. Excellent collaborator, facilitator, communicator, and innovative problem solver with strong strategic development and organizing capabilities. Qualifications

Cloud Implementation knowledge

SDLC and Scrum Framework understanding

Development Security Operation knowledge

Able to coach others on the Agile Values and

Principles, Agile Project management and

Scrum Framework

Meticulous planning skills and highly organized

nature

Excellent requirements and business case

elicitation skills (Listening, fact finding, breaking down to simple terms/issues, inquiry) as well as

creating user stories and documentation

Lean Manufacturing knowledge

Large Scale LeSS familiarity

Goal orientation mindset; desire to exceed

expectations

Great collaboration between diverse groups of

stakeholders (communication, feedback, follow

up)

Excellent communication skills outlining facts,

scenarios and alternatives for decision making

Excellent meeting setup, facilitation and

presentation skills using Outlook / Jira /

Confluence / ADO

Product Planning/Scrum of Scrums Facilitation

Advanced Certified Scrum Master

Strong analytical and problem solving skills

SAFe Scaling knowledge

Professional Experience

Apex Systems at Wellmark Blue Cross & Blue Shield (January 2023 – Current) Senior Scrum Master

Leads all Scrum Events; Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective. Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines; supports the Product Owner in Product Backlog management.

Ensure everyone has a voice, inviting participation from all. Seek to understand the root causes of issues and tackle them, rather than just the symptoms. Initiate open and honest coaching conversations at all levels and move easily between big picture thinking and managing relevant detail.

Contributes to the advancement and improvement of Agile practices within the organization. Works with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Works with the managers and Business Partners to provide feedback and escalate team impediments, assisting with resource activities (e.g., infrastructure support, licensing, etc.) and team growth.

Exemplifies and promotes Agile values and principles. Coaches teams in self organization and cross functional skillset and domain knowledge.

Pyramid Consulting at PNC (October 2022 – January 2023) Scrum Master

Works with the team by using a servant leadership style and through leading by example.

Facilitates effective Scrum events which include Backlog Refinement, Sprint Planning, Sprint Review / Demo, Sprint Retrospective, and Daily Scrum for one or more agile teams.

Collaborates with Product Owner and Solution Architect to understand requests, capabilities, and delivery schedules.

Identifies and resolves impediments that are inhibiting the Agile Team from meeting Sprint Goal and/or other commitments.

Partners with and educates the Product Owner, especially with respect to refining and maintaining the product backlog.

Collaborates with the team to ensure the product/feature backlog is organized, clear, and up to date.

Manages and keeps artifacts visible through visual management techniques and tools like websites, dashboards, and collaborative applications including but not limited to: burn down, burn up, team velocity, task time estimates, and status.

Sets and continually manages expectations with team members and other stakeholders.

Facilitates the team's estimation of what is needed to achieve goals.

Identifies and resolves and/or escalates roadblocks, issues, and conflicts within the team in a timely fashion. Shields the team from interruptions.

Coaches, mentors, and motivates team members (internal and external) and influences them to take positive action and accountability for the team's work.

Matures team in Agile behaviors by identifying team improvement opportunities and educating on best practices in order to increase productivity, quality, and team health.

Helps employees and stakeholders understand and enact Scrum Framework and empirical data Wells Fargo (West Des Moines IA) (December 2014 – October 2022) Advanced Certified Scrum Master (Oct 2019 – October 2022)

Dedicated Scrum Master for two or three technically diverse teams in Consumer Lending and Home Lending

Lead/facilitated Sprint planning sessions, daily scrum, backlog refinement sessions, and retrospectives

Organized and facilitated product planning sessions that provided for coordination of efforts and timelines between teams

Facilitated Breakout sessions during Product Increment Planning

Coached teams to deliver capabilities using agile practices while also following the Software Development Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met

Used empirical data to show the velocity and predictability of the delivery team

Tracked team work, team backlog, dependencies, and metrics

Helped remove impediments and protect the delivery team from outside distractions so they could maintain focus on product backlog and sprint timing

Mentored junior Scrum Masters

Helped set up SSIS/SSRS Packages to pull data from data mart or other data repositories to applications

Maintained Data Dictionaries for servers/applications Business Analyst IIII (Certified Scrum Master) (December 2014 – October 2019)

Performed Business Analysis functions used in Agile, Waterfall (Software Development Life Cycle)

Served as liaison between IT and business; verified final products with testers and subject matter experts

Elicited/documented/facilitated drafting of use cases/requirements used in business sign off, development, testing, and training for medium to very complex projects

Coordinated and lead business, technology, and migration lead engagement for multiple Microsoft Azure automation initiatives including requirement gathering, testing, and attending evening releases of applications to the cloud

Helped build out the playbooks for the night of the migrations and coordinated with multiple levels of release coordinators and technology managers

Facilitated with cross functional and virtual project teams and stakeholders across multiple lines of business to deliver business objectives within strict timelines

Led user story analysis sessions to create user stories, technical stories, user journeys in JIRA

Provided mentoring and advisory role to new Business Analyst team members Project Manager III –Robert Half Technologies at Wells Fargo (March 2013 – December 2014)

Gather project requirements, develop, and maintain project documentation, track, and report project status

Liaised with designated IT staff to deliver requirements

Data analysis, data element mapping, and migration

Identify project/production issues and identified resources to provide solutions

Data mined through Microsoft Access, analyzed results to identify root causes to issues

Develop and revise the issue log, project plan, task lists, times lines, and other project management deliverables

Worked to mitigate or avoid risk by working with legal, compliance, and marketing

Create and update project dashboard for communicating project status to mid senior level management

Schedule and facilitate meetings for geographically dispersed stakeholders to identify solutions to issues Equifax (formally Data Vision LLC) (West Des Moines, IA) (March 2007 – March 2013) Project Analyst

Worked with client PM, stake holders, and BA to implement paperless processing of health insurance enrollment documents. Saved the client money and allowed for faster processing time/SLA of health insurance enrollment documents.

Engaged with client PM and technology to implement EDM Faxing solution for each department within the client’s location. Allowing for faster communications to the client and quicker results of SLA for each department

Oversaw the implementation of reward programs from an Access Database to Lombardi workflow with rule engines included. This helped us increase profits while ensuring quality data

Supported the full life cycle of business analysis activities from gathering requirements with business users to testing and implementation of the requirements for multiple projects Professional Designations

Certified Scrum Master – December 2014

Advanced Certified Scrum Master – October 2020

Education

Grandview University – Bachelor of Arts 2005

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