Operations Support Management

FRANK R. MARTIN

Louisville, KY *****

502-***-**** ***@*******.***.***

Mainframe Computer Operator Hardware Analyst

IT professional with over 10 years of experience in the field of IT with extensive knowledge of hardware analysis, helpdesk support and monitoring of operating systems. Primary focus is assuring that the computing infrastructure remains highly available, reliable, and serviceable. Proven Ability to analyze and resolve network, hardware, and software problems, while recording all data necessary on problem status during the first call. I am willing to learn and I am serious about learning new job skills

•Monitored IBM Z10 mainframe using (prod and Test), Invision, and Infrastructure Services ensuring mainframe processes were running correctly resulting in 95% less mainframe downtime

•Key Focus: Monitor Mainframe, job scheduling CA-7, CA-11, job overrides, Data system operations support, IBM tape usage, Troubleshooting, Management support, Databases experience, Information Assurance and Compliance

SKILLS

Technical Skills

Operating Systems: OS X, Windows, Unix/Linux, xMatters, ServiceNow

•Operate peripheral equipment: printers, tape drives, silos, Virtual Tape System (VTS)

•Hardware/Software: MVS, Jes2, Active Directory, VSE, VM, TPF, TSO, DOS, Working knowledge of Microsoft word, Excel, and PowerPoint, Systems IBM 34, 36, 38, 3081, 3084, 4341 AS/400 IBM 9700 printer, STK 500, Xerox Impact, STC and IBM tape drives. CICS/, knowledge of DB2, ROSCOE, RACF, JCL, TSO/ISPF, VTAM, CA/7, CA/11. Operate various equipment including terminals, log printers, WAN LAN, Printers: XEROX Mainframe Printer: DP96 and DP180. Microsoft Access, XP, Access, SQL, outlook, word and office

•Database: SQL, Oracle, Informix, Sybase

•Networking: TCP/IP, HTTP, LAN, Wan, Citrix, Ethernet, OpenView, SecurSync

•Languages: Basic HTML, CICS, JCL, CLIST,

•Job Scheduling (software): CA-7, CA-11, Jes2, Citrix, Control-M

Soft Skills

Microsoft Word, Excel, PowerPoint

EDUCATION

Associate Degree in Computer Science & Programming WATTERSON COLLEGE 5/1993

Security IT Associate Program (CompTIA A+, Net+, Sec+) NEW HORIZONS CLC 11/2016

Additional Training:

•Capital Holding Corporation - In House Computer Course 4/1994

•Microsoft MVS, VMS Certificate 9/2010

•Jefferson State Vocational Technical School - Certificate of Completion in Computer Operations 02/1990

PROFESSIONAL WORK EXPERIENCE

12/2021-present

Anthem (NGS)

Responsibilities:

Monitoring, controlling and operating complex computer systems, networks, applications and mainframe systems.

also responsible for analyzing first level problems for all systems (according to the service agreements), monitoring Network (Solarwinds),DWBI Sever, Informatica, Putty Access, Micro Focus Extra X-treme (Mainframe MCS), Microstrategy (Web base app for CMS), Ricoh Scanner Directory, Dynatrace, MSR (Morning Staus Report), Remedy

08/2021- 12/10/21

Kentucky Farm Bureau (KFB)

Responsibilities:

Provide Support for Production batch cycle process and to deploy updates to IT applications with focus on meeting service level agreements (SLA’s) and maintaining system availability. Load tape from previous day and file paperwork. Open Active Batch, Log into Zeke schedule view, check started tasks on Prod/Test, check job log on Prod/Test, Monitor Batch Cycle, change cogen dates, check Onbase

06/2018 –present Co-owner Manager

Cinq, LLC, New Albany, IN

06/2020 – 08/2021 Computer II

IBM/Humana / Artech Louisville, KY

Responsibilities:

Monitoring, controlling and operating complex computer systems, networks, applications and mainframe systems.

also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, performing I/O (tape and print) duties where appropriate and batch management when required. Mainframe Batch Processes is the execution of a series of jobs in a set or rather than a single input with Mainframe z/OS operating systems

03/2009 – 05/2016, Computer Analyst Technician support

Wipro CORPORATION, Jewish, St Mary Hospital, Louisville, KY

•Updated IBM Z10 Mainframe performing an IPL to run critical updates needed for system.

•Scheduled, monitored, and submitted end of day schedules to the third-party programmers to allow programmers to see when tasks completed and/or stopped.

•Monitor M Batch Processing and created IBM 3490 and 3590 tapes to ensure all data was backed up and preventing any data loss

•Part of the Disaster Recovery team responsible for the safekeeping and storage of backup data and making sure the system stays running in any situation.

•Perform Batch processing, to data vaults for offsite storage of data, needed to restart the system in the event of a disaster or system malfunction.

05/1992 -02/2015, Hardware Analyst (Part time)

KENTUCKY FRIED CHICKEN (YUM) CORPORATION, Louisville, KY

•Part of team responsible for support of AS400 Midrange systems (890) and (570).

•Perform AS400 Backups twice per day to prevent data loss.

•Monitored program jobs to make assuring all completed and none had failed.

•Monitored Network availability using Open view ensured network downtime is kept to a minimum.

•Monitor tape usage and scratch tape availability for STK 9310 silo, and L700 robotic tape drive tape availability is critical to ensure that system jobs do not fail.

•Key Focus: Monitor Mainframe, job scheduling CA-7, CA-11, job overrides, Data system operations support, IBM tape usage, Troubleshooting, Management support, Databases experience, responds to password reset

•Responds to after-hours telephone calls, email and personnel requests for help desk technical support

Contact this candidate