Customer Service Representative

Tammy L. Gleeson

P.O. Box ***

Severna Park, MD *1146

Phone: 410-***-****

E-mail: *********@***.***

Objective: Dependable hardworking candidate seeking a full-time position in customer care. Highly qualified with 25+ years of ‘Superior Customer Service. Eager to promote and maintain a high level of customer service. Skills: Communicates with potential new and current customers via telephone and email. Manages and maintains high customer satisfaction levels. Effectively listens to customers allowing them to communicate their needs or concerns and to provide them best solution to resolve their call. Experience:

Bakery Team Member: Cinnaholic Gourmet Cinnamon Rolls (January 2023 to present)

• Assisted opening of new national brand high end bakery.

• Baking daily menu items and special customer orders.

• Making custom frostings and bakery toppings.

• Training new employees in the different parts of the store operation. Customer Service Representative: Eyecare for Animals Annapolis (April 2022 – August 2022)

• Access inbound phone calls with customers to determine type of eye care service needed.

• Schedule inbound customer appointments

• Creating needed animal paperwork prior to customers surgery appointment.

• Contacting animals’ current veterinary to get needed medical records prior to doctor’s appointment.

• Provide doctors post-surgery treatment plans to customer after animal surgery.

• Assist with doctor for refilling needed animal prescriptions Customer Service Representative: Mercedes Benz of Catonsville (July 2019 – April 2022)

• Self-driven, well organized, excellent verbal and written communication skills.

• Hard working team player working well with others to get the job done correctly the first time.

• Ability to multi-task, in a fast-paced workplace, using multiple systems, programs, and knowledge of where I need to go to solve the problem.

• Schedule appointments, follow-up calls and generate new business appointments. Education: High School Diploma

References provided upon request

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