Room Service Customer Care
Resume:
Wiejrathna Kothalawala,
Bandaragama Road,
Aramba,
Waskaduwa,
Sri Lanka.
Tel : 078******* / 076*******
E-mail : ********************@*****.***
ACQUIRING POSITION
Assistant Food & Beverage manager.
SELF INTRODUCTION
I would like to introduce myself as a young, enthusiastic and eager individual in search of a good opportunity. Since I have been understand that there is a likelihood of such a career in your organization, I herewith submit my candidate for the same.
I acquire almost 18 years of professional working experience in Five Star Properties. Itemized details of which can referred my resume. I am currently employed with mandara rosen in kataragama as food & beverage executive . With the experience and the expose received, by being in a very cosmopolitan working environment, has enabled me to learn and gather more from difference cultures, and has acquired the qualities of working in peace and harmony as well as to respect each other culture, and to reach one enemies GOAL.
In the event of possible vacancy and my resume satisfied your requirements, it would be kind of you to provided me with a place and time when I could present myself for an interview to prove my candidature in complete.
SCOPE OF WORK - JOB DESCRIPTION & OBJECTIVES
As a food & beverage executive, reporting to the manager on duty. The overall responsibility for all beverages requirement of the Bar and the Restaurant. The purpose of position and main responsibilities include, ensuring at all time that guest, staff requirement and needs are met, and to demonstrate a him and consistent level of organization and management.
PRESENT EMPLOYMENT
managering Skills
Confident, articulate, & professional, speaking & presentation abilities, Team leader & Team player.
Combine patience, determination, & persistence to meet Customer's needs & thereby ensure 100% satisfaction.
Consistently met or exceeded expectations while maintaining a high level of Customer satisfaction
Mandara rosen & spa.kataragama.2020(since june to december )
Food & beverage executive[working as HOD] (2020
60 rooms mandara rosen & spa,the one of best 04 star hotel in this naturalist area. Nice view& beautiful big rooms,not only but also plenty of birds & animals are runnig to here to there.near by kataragama maha devalaya & wadihiti kanda.
Insigh resort &spa.ahangama 2019 ( september to 2020 may) food &beverage executive.[HOD]
52 rooms of insight resort,managed by devagiri hotels.it is a beautiful & luxury hotel by southern coast in ahangama.
Jie Jie Beach by Jetwing
Panadura
F/B Supervisor(2017 october to 2019 september )
180 rooms Jie Jie Beach by Jetwing, is a luxury hotel that boasts wide open spaces and glass decked interiors that reflect the vastness of the ocean, with rooms and suites that face the sea and garden, Chinese and global cuisines to sate any appetite, a pool bar that encourages languishing, and karaoke lounge to sing the evenings away, the hotel is indeed a celebration of tropical life. As an added advantage, the property is also equipped with several banquet and conference halls, making this a preferred choice for more than just a leisurely stay.
Sisiliyana Stone Resort
Gonapola
Operation Manager
From 2016 August to 2017 October
Sisiliyana Stone Resort is newly opened resort with 03 star facilities, 12 rooms, banquet hall and family restaurant, 25 associate in the resort carder as an operation manager & repointing to the managing directors the overall responsibilities for all service menu pre preparation, staff handling, customer care. Cleaning property, Renovation and Developing property with promoting business.
The Blue Water Hotel,
Wadduwa
2007 to 2016.
Room service order taker Restaurant caption
The Blue Water Hotel is one of the best 05 star hotel in the area, as well as Sri Lanka. There are 140 Rooms with Beauty of nature and Attractive beach area and garden. The Blue water has 07 outlet not only modern facilities but also one of the biggest pool in South Asia.
Main rolls of my duty as Room service order taken ; taking order over the phone and arrange the order according to the times with good communication with kitchen and staff and coordinated the room service by training the staff in 2015 I was promoted as a restaurant captain.
Elly France Fast Food Restaurant
Qatar
2006 – 2007 as a Coffee Barrister.
Golden Sun Resort (Now Thurya)
Waskaduwa
As trainees steward, 2000 to 2006 as barman 2006
Golden Sun Resort was best resort at the times of this area with modern facilities. Golden Sun Resort named. Key Cards facilities used Golden in Sri Lanka priestly (as I head) I worked as suitable as barman. Golden Sun Resort Awarded as best second Resort in Sun Lanka, two times when we were working there.
Hilton
Colombo
1999 October to December as casual staff Banquets. Outdoor fruitions and wedding.
WORK EXPERIENCE
I started my career as a trainee banquet Steward in Hilton Colombo (1999).
I joined to Golden Sun Resort in waskaduwa as a trainee Steward in 2000.
I was promoted as Steward in 2003.
I was promoted again as a barman in same year.
I worked as a barman since 2003 to 2006.
I worked as a Coffee Barrister at Elly France Fast Food Restaurant in Qatar (2006 to 2007)
I joined the blue water hotel as a room service order taker in 2007
I was promoted as a Restaurant Captain in 2015
I resigned the blue water in 2016 and joined the sisiliyana stone Resort gonapola as an operation manager in 2016 to 2017.
I have been working at jie jie beach by jetwing panadura as a food & beverage supervisor since 2017 to 2019.
I have been working at insight resort and spa as restaurant and bar manager since 2019 to 2020
PROFESSIONAL QUALIFICATION
I have successfully completed a Food & Beverage service course in Swiss Lanka Hotel School in Colombo (1999).
I have followed advanced English Course.
I have followed a Managarial Course in Manasa Peoples possible community. (Staff Motivation Customer care sales)
ACADEMIC QUALIFICATION
I have passed G.C.E. O/L Examination
PERSONAL DETAILS
Name in Full : kothalawala Kiriwaththuduwage Wijerathna kothalawala
Address : Bandaragama Road, “Aramba”, Waskaduwa.
Date of Birth : 24th January 1980
Gender : Male
Civil Status : Married
Religion : Buddhist
Nationality : Sri Lankan
N.I.C.No : 780242442v
Passport Copy : N7290085
I hereby certify that the above information furnished by no is true and accurate to the best of my knowledge.
Date
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