Customer Service Data Entry

SHENICKA L BETHEL

Miami, FL *****

*********@*****.*** / 305-***-****

SUMMARY

A very driven person who works hard to bring professionalism, honest business practices, ethics and morals to the table that produce a motivated team-orientated environment. An enthusiastic team-player who provides exceptional customer service with strong communication and multitasking skills who is interested in obtaining a position with an expanding company that will foster professional and personal growth.

SKILLS

Accurate & Detailed Research

Administrative Specialist

Adobe &Adobe Pro

Answering Multi-Line Phone

Client Assessment

Analysis Conflict Resolution

Customer Service Data Entry

File & Record Management

HIPPA Regulations

Human Resource Management

Medical Billing & Coding

Medical Insurance Processing

Medical Office Procedures

Medical Terminology ICD-9 & CPT

Proficient in Microsoft Office Suite

Operate Office Machinery

OSHA & OSHA Regulations

QuickBooks

Strong Verbal Communication

Team Leadership

EXPERIENCE

Security Guard / Intelligence Protection - Miami, FL 10/2022 - 05/2023

Surveyed multiple CCTV feeds to closely monitor important areas on grounds.

Verified photo IDs and tickets to allow guests passage.

Surveyed property to prevent and identify vandalism or disarmed alarm systems.

Delivery Courier / Amazon Flex - Miami, FL 10/2021 - 06/2022

Created delivery routes based on destinations and timelines to maintain efficiency.

Communicated effectively with dispatch regarding delivery progress and route detours.

Answered customer questions regarding products and resolved issues with order accuracy and quality.

Housekeeping Aide / Department of Veterans Affairs - Miami, FL 08/2019 - 09/2021

Monitored common areas for cleanliness and safety.

Completed regular and thorough cleaning of equipment, floors and furniture.

Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.

Security Guard / Whalen Security - Valdosta, GA 02/2017 - 02/2018

Searched individuals and baggage for weapons and other prohibited items.

Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.

Secured personnel and premises by inspecting buildings and patrolling property.

Laundry Attendant / Holiday Inn - Valdosta, GA 11/2015 - 10/2016

Loaded and unloaded washers and dryers, observing correct operating instructions.

Folded clean laundry and placed into stacks in specified areas for distribution.

Assisted with additional housekeeping tasks during staffing shortages.

EDUCATION AND TRAINING

BLS For Healthcare Providers 08/2022

HHAeXchange - Miami, FL

Basic Life Support, HCP-CPR (Adult/Child/Infant/Choking), Automated External Defibrillation/First Aid

Sexual Harassment Training 06/2022

HHAeXchange

Sexual Harassment, Recognizing Sexual Harassment, Responding to Sexual Harassment, sexual harassment and the laws. (CA, CT, DE, IL, ME, NY and all other states.)

HIPAA Awareness For Business Associates 06/2022

HHAeXchange - Miami, FL

Introduction to HIPAA, using disclosing PHI, HIPAA Privacy, HIPAA security, HIPAA and state laws. Becoming HIPAA compliant.

Fraud Waste And Abuse Training 06/2022

HHAeXchange - Miami, FL

High School Diploma

Miami Edison Senior High School - Miami, FL

Class D License

FL Dept of Agriculture & Consumer Services

Office Professional

Sullivan And Cogliano Training Centers - Hialeah, FL

REFERENCES

Available upon request.

Contact this candidate