Relationship Management Development Manager
Resume:
SHRIJANA
SINGH
Learning And Development Manager (Training Coach &
Sales Enabler)
CONTACT
PHONE:
EMAIL:
*********.*****@*****.***
LOCATION:
Austin Tx
PROFILE SUMMARY:
Training Coach, Working as Training
Manager with close to 6 Years of
Experience in BFSI Industry.
Expertise in Designing and Implementing
Training Programs, Process standardization.
Expertise in Building Business Strategy to
enable Top-line growth through New
Customer Acquisition, Upselling. Activities
that include Customers’ profiling,
Mapping services suitable to customer
concerned, Secondary Research etc.
Expertise in Relationship Management with
Banking Partners, ensuring smooth Business
Transaction
Expertise in Data Analysis & Visualization,
Ideation & Creation of Organization Level
Dashboards show casing Training team’s
Performance Reports, Leadership
Presentation
KEY SKILLS: FUNCTIONAL
• Training & Sales Enablement
• Relationship Management
• Business Development
• Research & PoV Creation
Technical Proficiency
Power Point Presentation
Dashboard creation & Data Visualization
WORK EXPERIENCE
1. Aditya Birla Sun Life Insurance Co. [Training & Development Manager]
Aug 2019 – Oct 2022
Training (Planning & Execution), Process Standardization, Sales Enablement, Relationship Management, Business Strategy:
Made 25 Cr+ Business Impact by guiding Sales Team in Winning Business and supporting with After Sales Operations. Coached Sales team on WHO TO SELL, WHAT TO SELL, HOW TO SELL by analyzing target customers’ profile.
Devised and conducted 400+ Training Program, designed 200+ Internal assessment programs, Case Studies to create Sales champions across 90+branches.
Enabled 900+ IRDA certification completion by Sales team to ensure business continuity. (must to have certification for selling Insurance products)
Established Relationship with Strategic Business Partners, address their concern, resolved conflict if any to work as One Team to achieve Sales Target
Improved Company ROI by successfully arresting high Attrition rate and bringing it down from 85 % to 29 % through smooth on-boarding of New Joiner, proper hand holding, making relevant resources available to quickly ramp-up.
Built Business strategy to accelerate growth through New Customer acquisition, upselling by analyzing multiple touchpoints such as historical Sales data, Business pattern, Customer profiles etc.
Helped Target Right Services to Right Customer by Categorizing Potential Customers in various buckets based on the secondary research and Intelligence.
Implemented Best Practices and Review mechanism to standardize Training process. and enhance overall Training program experience through continuous feedback.
Created & Published Dashboards showcasing Monthly/Quarterly Status Reports on Training conducted, Teams Participation, Competency level etc.5 for Leadership review.
2. PNB MetLife [Assistant Relationship Manager]
May 2017 – Apr 2019
Training (Planning & Execution), Sales Enablement, Process Standardization, Relationship Management:
Made multi crore Business impact by enabling Sales to Corporate customers of PNB Bank and generating new revenue for the company.
Responsible for complete Sales cycle right from Lead qualification, customer pitch, product demonstration to closure.
Education
Handia PG College (VBPSU)
B.SC
Varanasi Public School
H.S.C. (PCM)
St. Ignatius High School
S.S.C.
Conducted Training programs, internal assessment to develop excellent understanding of products to be sold to target customers.
Oversaw After Sales operation such as Policy login, issuance etc. for smooth on-boarding, and ensure customer’s delight.
3. HT Media- Shine. Com (Senior Sale Executive)
Feb 2016 – Apr 2017
Sales Enablement, Relationship Management, Business Strategy:
Responsible for generating revenue through selling services offered by Shine.com.
Analyzed customers’ profiles, pain points, and recommended services to cater to their needs.
Managed escalations to ensure customer advocacy and repeat business. OTHER ACHIEVEMENTS
• Successfully completed certification - 2022 NCFM (NSE certificate in Financial Market- Beginners Module)
• Successfully completed certification - 2022 NCFM (NSE certificate in Mutual Fund- Beginners Module)
• Multiple Appreciation mail received from customers as well as Internal stakeholders.
Contact this candidate