Suneeta G Jira Admin

adygrk@r.postjobfree.com

Professional Summary:

* ***** ** ********** ** Jira Administration in IT industry and experience in Jira admin Jira configuration and customization of Jira Workflows, Issue type schemes, Field configuration schemes, Screen Schemes, Issue Type Screen schemes, Workflow schemes, Notification schemes, Permission schemes, Issue security schemes in Jira.

Conducted formal and informal product design reviews throughout the software development lifecycle (SDLC) to provide input on functional requirements, product designs, schedules and potential issues.

Experience in software configuration management (SCM) like Svn, Git, Perforce CVS and VSS.

Responsible for maintaining all Jira/ Confluence/ Service Desk User Directories.

Jira Developments tasks such as workflow customizations, post functions, validators, and automation rules.

Implemented issue collector to auto populates the feedback web form using java script.

Created customized JQL filters, Dashboards, Kanban boards, Scrum Boards, templates and Reports.

As a Confluence Administrator manage users (Add, Delete, Disable, permissions), Configuring User directories, create User Macro, customize confluence site and manage logins

Experience in MVC Architecture and industry standard frameworks.

Experience in Struts 2.0, Hibernate 3.0, Spring 4.0 Frameworks.

Integrating confluence with other applications like Jira, Adding external gadgets.

Jira service desk software installation, upgrade and patch management

Configure portals, provide users with self-service portal, so that they can make different Service

Requests software requests and Hardware requests.

Extensively used Jenkins for continuous integration to setup the nightly builds and for deploying artifacts into corporate archive repository.

Experience in using DOM, SAX, DOM4J and Xml Beans parsers to process, validate, parse and extract data from XML files.

Receive incoming e-mail requests and assign them to request type for Jira service desk.

Cleaned up unorganized projects workflows, screens and Custom fields and followed the best practices to maintain better data integrity.

Troubleshoots and resolves issues related to application development, Deployment and operations.

Monitor Atlassian Jira/ Confluence /Matter most servers using Dynatrace Monitoring tool.

EDUCATION:

Bachelor’s degree in Business from TN, India 2009

TECHNICAL SKILLS:

Programming Languages

Java/J2EE, C, C++, Python

Cloud Platform

AWS, Microsoft Azure,sv4

Configuration Management

Salt Stack, Maven, Docker, Ansible, playbook

Database

Oracle, SQL Server, MS SQL.

Framework testing tools

Selenium web driver

Version Control Tools

Subversion (SVN), GIT, GIT Hub, CVS

Languages/Scripts

Unix Shell, Bash, Python

Web Technologies

HTML, CSS, Java XML, JSON

Operating Systems

Red hat, Ubuntu, Linux and WINDOWS, Cent OS

PROFESSIONAL EXPEINCE:

AMEX, Phoenix, AZ Jan - 2018 to Dec 2020

Role: JIRA Admin Responsibilities:

Zion’s Bank of Utah is the third largest bank in Utah with over 36 billion in assets, 245 banking offices in Utah, and 15 international facilities.

UBOC operations cater to different business areas of the Bank which includes Loans, Credit card processing, Debit card processing, Billing, various types of accounts processing and also across the region transaction in various business areas.

Experience in JIRA, JSM and Confluence Administration, analysis, design, development, Project management, agile methodologies, Collaboration tools, Continuous integration, confluence pages development etc.

Experience working with Jira Cloud and Serve (6.x, 7.x, 8.x).

Experience working with Confluence Cloud and Server (5.x, 6.x).

Experience working with JIRA Service Desk Cloud and Server (3.x, 4.x).

Configuring Projects, Issue types, Workflows, Screens, Custom fields, Issue Attributes, Field configuration Schemes, Notification Schemes, Priority scheme, Permission scheme, Issue security, Components, Project roles, User Management, Filters, Dashboards, Reports and JQL

Configured JIRA Integration with Slack, GItHub, Monday.com, Tello, ZenDesk, Salesforce, and service Now, Aha! etc.

Knowledge of scripts Groovy, Python, JAVA Script etc.

Migration experience with JIRA and Confluence Data center or server to Cloud and also other way around too!

Backup, Importing/Exporting projects, Migrations, CSV, JSON, XML Operations, Investigating confluence Entity files etc.

AWS Infrastructure, Deploying Jira into a new ASI(Atlassian Standard Infrastructure), Creating EC2 Instance, Security Groups, NAT Gateways, Subnets, Managing multiple JIRA Nodes, Cluster, RDS, EFS Mount, Investigating logs etc.

Conducted trainings for teams on team collaboration and effective use of confluence.

Preparing documentation plan, estimating work, and assigning work to the team.

Experience with developing high level Design documents and participating in design reviews.

Experience providing training to development teams on how to track, plan and analyze using Jira.

Elicited Security requirements through interviews and document analysis. Manage Security

Requirement communications, work to resolve conflicting requirements, create security requirements packages, and conduct security requirements presentations. Also, work on the Sale Force project that will feed data to the Initiated system for advertising campaigns.

Performed analysis on asset management functions using Microsoft Dynamics to facilitate and to help ensure that we are providing client services, ATM, Cloud features to our customers without any downtime.

Ensured SASS was working for our customers as a whole and their gaps have been identified and documented in salesforce.com application.

Conducted Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change .Was responsible for the management of the software process from requirements gathering,

documentation, management approval, client approval, development, to testing and final presentation to the client

Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work and enable development of the plan.

Conducted user interviews at both in-house and client locations.

Monitored and assisted in designing and developing Use Cases, Activity Diagrams, Sequence diagrams, OOD using UML.

Identified, researched, investigated, analyzed, defined and documented business processes and use case scenarios, Utilized requisite Pro to maintain business requirements, use cases, system requirements, and created Test Matrix, Used Quality center for test management, track & report system defects and bug fixes.

Technologies : Java 1.7, J2EE, Spring 4.0, Hibernate, Servlets, UNIX (Solaris), JSP, JavaScript, Shell, WebLogic, XML, XQuery, Maven, Oracle, Eclipse, DB Visualizer, Log4J, Tortrise SVN, HP Quality Center, Windows/Linux, AnthillPro.

Microsoft, Redmond, WA Apr 2019- Feb 2020

JIRA Admin Responsibilities:

Administration of Atlassian tools as well as other tools.

Created workflows for projects in Jira defining rules for issue resolution.

Installed tools for project setup - Jenkins, Jira, Sonarqube.

Work with teams to understand their processes and configure tools to suit their processes.

Perform application and system administration tasks including data backups, scheduled jobs, and software upgrade

Communicate regularly to teams for upgrades, improvements, issues, and outages.

Installing / configuration, upgrading and customization of Atlassian JIRA tool on Linux machine (virtual machines).

Configuring the layout, dash board and design.

User, group and project management.

Configuring Security and fields.

Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.

Grant user permission to projects according to the role given by the company.

Integrating with a source control systems SVN, CVS and Clear Case.

Upgrading JIRA and Fisheye tools need basis.

Switching JIRA HSQL database to SQL database/ my sql/ oracle databse.

Configuring global setting.

Server Administration and Managing Plugins.

Perform project-to-project and/or instance-to-instance data migration.

Upgrading all tools and switching databases.

Able to research Atlassian best practices in order to implement them in Internal and Client Projects.

Able to research Adobe tools to best practices in order to implement them in Internal and Client Projects.

Customizing email notifications.

Responsible to perform scheduled backup at all levels.

Responsible for restoring database in case of failure.

License management of all tools. Working on performance tuning of all tools.

Assisting users in technical issues and licensing.

Handling application Support, Incident management issues.

Perform system administration tasks including data backups, scheduled jobs, and software upgrade. Develop and promote standard operating procedures and templates.

Environment: Windows, Linux, JAVA script, HTML, CSS, Shell and Perl scripting, JAVA, XML, XML, Postgre SQL, Eclipse, Maven, Web services, Bamboo.

Iron Ox San Carlos CA Jan-2021 to Till Date

Role: Jira Admin

Responsibilities:

Provide technical support on the various vendors using JIRA 6.2 and Confluence 5.7 collaboration tools as well as grant users access to Ticketing System.

Update SharePoint 2015 Collaboration tool integrated into Confluence works Spaces. ADMIN Permissions.

Deploy Atlassian JIRA software in support of multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins.

Customize workflows for multiple projects, create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes.

Develop creative solutions to complex problems, validate requirements with stakeholders, and provide the optimal IT solution using jira.

Create and maintain detailed technical and user-facing documentation to incorporate third party ad- ons.

Customize and build confluence pages for various project initiatives and various SEC Directors with Read Only Access Views.

Lead Collaboration meetings with Program Managers, COTRS and various other counterparts to help guide them through our process of JIRA and Confluence Methodologies.

Plugins, Integrating Confluence with Other Applications like JIRA, Adding external Gadgets.

JIRA Service Desk software installation, upgrade and patch management.

Configure portals, provide users with self-service portal, so that they can make different Service

Administer Jira & Confluence by creating complex project Workflows

Create and manage complex JIRA components including project workflows, screen schemes, Permission schemes and notification schemes in JIRA

Created multiple projects in Jira and Service Desk and customized as per client Requirements.

Installed and configured Portfolio and Tempo Time sheets.

Implemented the confluence configuration, setup and administration tasks like: managing users & groups, add-ons, plugins, macros and templates.

Install, configure, maintain, and enhance the Atlassian Products.

Installed and managed multiple Add-ons.

Perform overall on-site maintenance of Atlassian tools (Jira and confluence)

Implemented Standardized Bug, Epic Screens and workflows.

Created events, email notification schemes and assigned project roles on Jira.

Analyzed Action Tracking System documents to identify the requirements

Created Test Cases in Test Director for new tasks, open tasks, priority tasks and completed tasks.

Performed Build Verification, Functionality, System, and Regression tests.

Involved in Test Environment and Test Ware preparations.

Manage multiple versions of Jira server / Jira Data Center versions along with Jira & confluence upgrades & Jira project migrations, Application Support, handling tickets, Designing workflows and more.

Jira Configuration and Customization of JIRA Workflows, Issue Type Schemes, Field Configuration Schemes, Screen Schemes, Issue Type Screen Schemes, Workflow Schemes, Notification Schemes, Permission Schemes, Issue Security Schemes in Jira

Responsible for maintaining all JIRA/ Confluence/ Service Desk User Directories.

Jira Developments tasks such as workflow customizations, post functions, validators, and automation rules.

Implemented issue collector to auto populates the feedback webform using java script.

Created customized JQL filters, Dashboards, Kanban boards, Scrum Boards, templates and Reports.

As a Confluence Administrator manage Users (Add, Delete, Disable, permissions), Configuring User directories, create User Macro, customize confluence.

Environment: Windows, Linux, JAVA script, HTML, CSS, Shell and Perl scripting, JAVA, XML, XML, Postgre SQL, Eclipse, Maven, Web services, Bamboo.

InterTrust, Sannyvale, CA Jan to Dec 2018

Role: JIRA Admin

Responsibilities:

Atlassian Jira software project and issue tracking and Jira confluence document collaboration.

Add user and group access in project handling on teams .

Integrate and configuration management. Screen link and Permission Schema.

Manage users in Jira application access administer or admin site

Experience in JIRA, JSM and Confluence Administration, analysis, design, development, Project management, agile methodologies, Collaboration tools, Continuous integration, confluence pages development etc.

Experience working with Jira Cloud and Serve .

Experience working with Confluence Cloud and Server .

Experience working with JIRA Service Desk Cloud and Server .

Configuring Projects, Issue types, Workflows, Screens, Custom fields, Issue Attributes, Field configuration Schemes, Notification Schemes, Priority scheme, Permission scheme, Issue security, Components, Project roles, User Management, Filters, Dashboards, Reports and JQL

Configured JIRA Integration with Slack, GItHub, Monday.com, Tello, ZenDesk, Salesforce, and service Now, Aha! etc.

Technologies : Java 1.7, J2EE, Spring 4.0, Hibernate, Servlets, UNIX (Solaris), JSP, JavaScript, Shell, WebLogic, XML, XQuery, Maven, Oracle, Eclipse, DB Visualizer, Log4J, Tortrise SVN, HP Quality Center, Windows/Linux, AnthillPro.

Contact this candidate