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Customer Service, Management, Information Tech, Data Entry

Location:
Carson, CA
Posted:
July 22, 2023

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Resume:

Objective

To secure a position with a reputable company that will enhance my overall skill, as well as provide the opportunity for a personal and professional growth as well as opportunity.

Summary Of Qualifications

Demonstrated ability to work effectively with internal and external patients

Excellent Interpersonal, Organization, and Leadership skills

Ability to Research, Analysis and Solve Problems

Dedicated, Resourceful and Demonstrated skill in working independently or with group

Ability to multitask as well as work well under pressure

Very Polished and Knowledgeable in the technical field

Very Punctual, dependable and able to adapt

Experience

Los Angeles County H. Claude Hudson Comprehensive/ Curtis Tucker Health Center 12/19-Current

n2829 s Grand Ave Los Angeles Ca 90007

nIntermediate Supervising Typist Clerk

Responsibilities: • Instructs employees in the work to be performed and the order in which it is to be completed and explains changes in departmental rules and procedures. • Reviews work results for accuracy, adequacy, and appropriateness according to established policies, objectives, and work methods. • Plans methods for accomplishing work objectives or assists a higher-level supervisor in these duties. • Plans or assists in the planning of the flow of work and coordinates functions and tasks performed by subordinates. • Makes recommendations to management for improved work methods and supervises their implementation and operation. • Consults with professional and technical personnel on matters affecting clerical personnel or procedures. • Selects employees for particular work assignments in accordance with varying workloads. • Trains or oversees the training of new employees. • Contacts other divisions and departments in business relating to the work of the unit. • Enforces or assists in the enforcement of departmental rules, discipline, etc. • Arranges work schedules, vacations, and holidays; approves time off requests of subordinates. • Evaluates work performance of employees. • Interviews prospective personnel and makes recommendations concerning their employment. • Participates in the work of subordinates, as necessary. • Estimates monetary amounts due and collects fees. • Reconciles negotiable items as needed.

Los Angeles County H. Claude Hudson Comprehensive/ Curtis Tucker Health Center 11/17-12/19

n123 w. Manchester Blvd Inglewood Ca 90301

nPosition: Senior-Typist Clerk

Responsibilities: Supervise and Train Clerical personnel on the new system (Orchid) DHS offices are now using, Motivate, develop and build employees confidence in the work environment as well in the new system. Coordinate and resolve problems between the unit served and departmental housekeeping, personnel and reproduction services. Able to answer correspondence that needs an extensive knowledge. Answers questions that require searching for and abstracting technical data; provides detailed explanations of laws, policies, and procedures; reviews non-routine applications, calculates and collects variable fees and other amounts due; and, refers unusual inquiries to his immediate supervisor. Review work of the subordinates. Reviews documents for accuracy, validity, and compliance with legal or other requirements where the application of highly-specialized knowledge and the resolution of debatable points are required. Screen telephone calls and provides requested information to constituent inquires. Calculates values, fees, etc., using highly-specialized knowledge of policies and procedures for document recording, property assessment, and tax collection. Reviews, records, and maintains time records for employees in a given organizational segment of a County department. Provides interpretations of County codes, policies and MOU provisions related to payroll where a highly-specialized knowledge of payroll timekeeping practices and application is essential; the more complex interpretations are made by higher-level payroll staff. Reviews the work of others for accuracy and conformity to established procedures. Prepares correspondence and reports requiring the application of highly-specialized knowledge and discrimination in the selection of data, or interpretation of laws, rules, policies and procedures. Operates office machines such as computers or terminals, copiers, scanners, or calculator’s incidental to the performance of duties. Indexes and cross-references records and files. Sorts, arranges and files documents; retrieves and issues filed materials. Lead about a group of 16 employees clerical and other types of staff with responsibility for assigning and coordinating work performed. Prepares reports ad projections of workload and staffing for the manager of the unit. Provide administrative support to unit members by evaluating, ordering maintaining, loaning, and inventorying supplies and equipment, and for resolving procurement problems with clinic. Financially screen patients for the whole Curtis Tucker Clinic. Provide assistance and support to Program Head. Also keep the Clinic running efficiently when Program Head's not present. Clinic head runs multiple buildings so I'm at the helm more commonly. Assist with difficult matters that only supervisors are subject to give assistance with. Analyzes and makes recommendations to the unit manager for the resolutions of programs of work procedure and space allocation, and may participate in the implementation of changes resulting from recommendations. Preformed and executed here at a new co-location Public Health/DHS building that began in July of 2016. Proven ability to work independently, multi-task, and make sound decisions all while staying organized. Very knowledgeable in I.T. area I essentially fixed most issues in my building before I.T. is able to come out after a ticket is placed. Just helps keep the clinic and building moving a float. Deal with Medical Records in our facility. Scan every piece into patient charts. Also store them in the Physical Medical Record bank.

Los Angeles County H. Claude Hudson Comprehensive/ Curtis Tucker Health Center 12/16-11/17

n123 w. Manchester Blvd Inglewood Ca 90301

nPosition: Senior Clerk

Responsibilities: Train employees the new system (Orchid) DHS offices are now using, Motivate the employees and build their confidence in the work environment and in the new system as well. Answers questions that require searching for and abstracting technical data; provides detailed explanations of laws, policies, and procedures; reviews non-routine applications, calculates and collects variable fees and other amounts due; and, refers unusual inquiries to his immediate supervisor. Reviews documents for accuracy, validity, and compliance with legal or other requirements where the application of highly-specialized knowledge and the resolution of debatable points are required. Calculates values, fees, etc., using highly-specialized knowledge of policies and procedures for document recording, property assessment, and tax collection. Reviews, records, and maintains time records for employees in a given organizational segment of a County department. Provides interpretations of County codes, policies and MOU provisions related to payroll where a highly-specialized knowledge of payroll timekeeping practices and application is essential; the more complex interpretations are made by higher-level payroll staff. Reviews the work of others for accuracy and conformity to established procedures. Prepares correspondence and reports requiring the application of highly-specialized knowledge and discrimination in the selection of data, or interpretation of laws, rules, policies and procedures. Operates office machines such as computers or terminals, copiers, scanners, or calculator’s incidental to the performance of duties. Indexes and cross-references records and files. Sorts, arranges and files documents; retrieves and issues filed materials. May lead a small section or unit with responsibility for assigning and coordinating work performed.

Los Angeles County H. Claude Hudson Comprehensive 03/15-12/16

n2829 S. Grand Ave Los Angeles, Ca 90037

nPosition: Intermediate Clerk

nResponsibilities: Processes documents according to established procedures; examples include reports, charts, tables and lists, bills, receipts, statements, case files, permits, licenses, and notices. Reviews documents for completeness, accuracy, and compliance with legal and other requirements. Answers questions and provides information to the public concerning regulations, procedures, forms, applications, and permit requests. Maintains records requiring specialized knowledge and judgment in the selection, compilation or computation of data; examples include cost records and distribution and control ledgers which can be posted without extensive knowledge of bookkeeping. Compares or segregates documents where specialized knowledge of the function and more than a routine check for completeness and accuracy is involved. Utilizes office machines such as computers or terminals, copiers, scanners, or calculator’s incidental to the performance of other duties. Searches records and files for data where judgment and discrimination are required in selecting or abstracting material. Indexes and cross-references records and files. Sorts, arranges and files documents; retrieves and issues filed materials. Calculates amounts due and collects fees. Requests, receives, stores, inventories, and issues office supplies, and maintains related records. Receives, sorts and distributes mail. May serve as a receptionist or counter clerk.

Swissport Cargo Services 01/08-03/14

n5932 W. Century Blvd. Los Angeles, Ca. 90045

nPosition: Lead Office Agent/ Lead Warehouse Agent

nResponsibilities: Customer Service, Paperwork, Shipping and Handling, Computer Work, Multitask Under Pressure.

Chase Courier 06/12- 03/15

n2750 Oregon. Torrance, Ca. 90056

nPosition: Driver/ Office Agent

nResponsibilities: Customers Service, Paperwork, Shipping and Handling, Computer Work

Registrar-Recorder’s/ County Clerk/ Warehouse Temp 11/10-12/10

n12400 E. Imperial Hwy. Norwalk, Ca. 90650

nPosition: Warehouse Worker/Clerk

nResponsibilities: Data entry, scanning provisional from prior election. Process voted ballots from different precinct locations. Perform variety of routine voter information; perform clerical duties, filing (alphabetical, numerical) Customer service, Packaging, Moving items, assist with the balloting

Stater Bros 08/05-01/08

n17220 Lakewood Blvd. Bellflower, Ca. 90706

nPosition: Courtesy Clerk

nResponsibilities: Customer Service, Organizing the store, Cashier, Team leader.

Education

Mayfair High School 09/05-06/07

n 6000 Woodruff Ave. Lakewood, Ca. 90713

nHigh School Diploma Received

El Camino College 04/13-01/18

n16007 Crenshaw Blvd, Torrance, Ca. 90056

nReceived Associates of Science Degree Business Administration, Management and Marketing

University of Cal State Dominguez Hills 09/18 – 12/20

n1000 E Victoria St, Carson, CA 90747

nReceived a Bachelor of Science Degree in Business Administration/ Human Resources/ Management/ Information Systems.

Skills

nComputer Literate takes care of IT issues in Clinic

nFiling (Numerical/ Alphabetical)

nSelf-motivated

nOffice Skills

nGoal oriented

nWork well under pressure

nWarehouse Skills

nDedicated and Very Punctual

nListening Skills to get job correct the first time

nTeam Player and Can Lead

nCan Research, Analysis, and Solve Problems

nAbility to Adapt

nInterpersonal Skills

Accomplishments

nHelp start Curtis Tucker Health Center one of the first with all three entities DMH, PH, and DHS

nSet up and Supervise a Covid testing site (The Forum) Over 35,000 patients tested

nSet up and Supervise a Vaccine Site (H. Claude Hudson) Over 6,000 Vaccines administered

nHelp set up a Continuity of Care Clinic with all new staff

nGraduated with Honors in Major

nTemplate builder for H. Claude Hudson and Curtis Tucker (Authorized Submitter)

n2020 Poll Election Lead

nOrchid Super User and Trainer

nInterview Conductor



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