Customer Service Law Enforcement

JB James Boyd

Alvin, TX ***** 346-***-**** adygld@r.postjobfree.com

PROFESSIONAL

SUMMARY

Am a results driven individual with an emphasis on details. Failing to plan is planning to fail! I strive to place myself in the position that helps to ensure the highest level of success and I truly believe that I can accomplish any tasks. However, I am always open to learning new and better ways of doing the same old things, I feel that a team is the key to our success and how we treat those people will depend upon the level of success we hope to achieve. SKILLS File and Record Maintenance

Web Browser Software

Mentorship

Traffic Observations

Product Knowledge

First Aid and CPR Certified

Tower Surveillance

Armory and Key Control

Institutional Policies

Writing

Service-Orientation

Coordinate Transfers

Troubleshooting

Coordination

Microsoft Office

Monitoring

Tracking Protocols

Observation

Law Enforcement

Safety and Security

Suicide Prevention Training

Managing Unit Operations

Crisis Intervention Training

Firearm Operations

Time Management

Behavioral Observations

Nonviolent Intervention

Behavioral Disorders Familiarity

Ethical Standards of Conduct

Monitor Inmates

Judgment and Decision-Making

Excellent Problem-Solving Skills

Medical Emergency Response

Strategic Planning

Reading Comprehension

Learning Strategies

Visitation Guidelines

Understanding

Work Detail Oversight

Safety and Security Enforcement

Complex Problem-Solving

Correctional Facility Procedures

Speaking

Disciplinary Action

Contraband Prevention

Inmate Behavior Modification

Tactics

Inmate Accountability

Defensive Tactics

Occupational Hazards and Safety

Precautions

Self-Defense Techniques

Inmate Escorting

Corrective Actions

Offender Counts

Weapons

Inmate Rights

Active Listening

Security Procedures

WORK HISTORY CORRECTIONAL OFFICER 04/2023 to CURRENT TDCJ Memorial Unit

Enforced rules and regulations to maintain order among inmates. Responded to emergency situations and de-escalated hostile confrontations.

Supervised inmates during meals, recreation and other activities. Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Conducted security checks of inmates and living areas. Escorted inmates to and from cells, court, hospitals, and medical appointments.

Prepared reports to document incidents and violations. Searched building and grounds, living quarters, and work areas for contraband.

Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

Conducted routine and emergency head counts.

Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Made rounds at specified intervals and conducted head counts and roll calls.

Tracked inmates through head counts, visitor logs, and scheduled activities.

Documented inmate behavior and activities in logbooks. Built solid relationships with staff and residents to keep institution safe and secure.

Investigated and responded to incidents of inmate misconduct. Transported inmates to and from court hearings, medical appointments and other locations.

Provided assistance and guidance to inmates regarding daily activities. Established positive working relationships and maintained boundaries with resident offenders.

Completed intake paperwork, fingerprints, and searches. Observed behavior of residents individually and in groups. Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.

Administered drug tests to inmates.

Restrained juvenile inmates when disturbances required physical intervention.

Coordinated with other law enforcement personnel to exchange information.

Identified needed updates to correctional plans and assigned inmates to appropriate housing.

Booked new inmates into facility and processed inmates for release. Interviewed inmates to obtain information and assess needs. Received and accounted for personal possessions and determined inmate work assignments.

Interviewed inmates to obtain information and evidence. Assisted in development of procedures and policies to maintain peace and order in facility.

Responded to inquiries from inmates and other members of public. Assisted in intake and release of inmates.

Received and inspected mail, property and funds from visitors on behalf of designated inmates.

Inspected work sites and crew trucks for contraband, cleanliness, and safety.

YARD CREW MEMBER 01/2022 to 01/2023

McCoy's Alvin, TX

Maintained grounds by trimming, weeding, and general clean-up. Removed weeds, hazards, and debris from common pathways to improve usability.

Demonstrated skilled use and maintenance of landscape tools and equipment.

Operated landscaping equipment with focus on safety and machine longevity.

Operated forklift in compliance with OSHA guidelines and organizational policies.

Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Unloaded and stacked materials by raising and lowering lifting devices. Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Transported goods between warehouse locations according to shipment and storage needs.

Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Unloaded materials and goods at designated locations for best project availability.

Maintained clean, orderly work environment free of hazards. Worked evenings, weekends and holidays to meet needs of business. Built loads and loaded trucks for outbound delivery. Restocked lumber and building materials to maintain adequate supply for customers.

Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.

Assisted customers with loading lumber and other various building materials.

Helped train new employees in safe practices and warehouse procedures. Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 14H AIR, DEFENSE ARTILLERY 05/2020 to 01/2022

US Army Fort Sill, OK

Upheld code of conduct and maintained professionalism in stressful situations.

Completed inspections and any basic repair need to uphold strict performance standards.

Communicated over wire and radio and identified strategic target locations. Maintained complete accountability during redeployment of sensitive communication equipment.

Managed receipt, storage and issue of ammunition equipment and processes.

Determined elevation and grid azimuths with maps and map overlays. Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.

Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.

Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.

Worked weekends and long hours in deployed locations to complete Type taskings.

FRONT LINE WORKER 05/2016 to 01/2018

Kroger's Grocery Alvin, TX

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity.

Maintained up-to-date knowledge of product and service changes. Responded proactively and positively to rapid change. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Followed up with customers about resolved issues to maintain high standards of customer service.

EDUCATION High School Diploma N/A 05/2020

AHS, Alvin, TX

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