Data Entry Quality Assurance

Carmen M. Navedo

**** ********** ***.

Edison, NJ 08817

Cell862-***-****)

Professional Profile:

Bilingual - Spanish (Read, Speak & Write), Experienced 20 yrs + QA Software System Analyst. Self-managed, PC proficient, motivated, energetic Software QA Tester with hands-on working experience, testing for Healthcare software company. Task involved SLDC/Agile methodology of test plan/case to verify healthcare requirements, meet client’s specifications by processing claims, billing to insure reimbursement. Worked in a multi-tasking environment with PM & Developers, to insure quality results. Experienced & good understanding use of SQL in validation of test results at DB backend, identifying defect issues, upfront Web testing. Able to work independently and as part of a team. Customer Service - Interacted with clients when client issues arise, to work thru issues and determine if defect tickets are needed.

Worked at Amazon as a warehouse associate, 03/17 – 01/2000, retired due to spouse critical illness.

Course given by Qlobaltek, QA Analyst – Automation Tools:

QTP Selenium – JAVA, QC: Requirements, Test Case testing,Test Plan,Test Lab,Defect tool, export test cases from

excel to quality center, Reports, MS Access – SQL, PowerBuilder,Mobil device Web testing, HP QTP/UFT -SOAP UI, VM-

Ware, Understanding of XML language,JIRA, Selenium-JAVA, HTTP/HTML, Eclipse, Maven, TestNG etc.

TECHNICAL SKILLS:

Defect Tracker: Logged defect on TeamTrack STARS tool.

Software: MS Office, MS Excel, MS SQL Access, DBArtisan, RapidSQL.

Database: SQL 2000, SQL2005, Oracle 9i, VB script. Microsoft Office 2000, 2003; MS SQL Access; and PowerPoint, Windows NT 4.0 Familiar with Sybase, UNIX, Windows NT, Windows 2003, DBArtisan, RapidSQL, and XML batch execution.

Utilization of Automated Testing Tools: Rational Robot, Mercury QTP & Quality Center

Professional Experience:

Auto Injury Solutions, Iselin, NJ 03/2012 - 06/2016

QA Data Analyst

Experience in Medflow Documentation & Webreprice, SDLC/Agile testing.

Experience in Healthcare Billing, Medical/Hospital Claims Processing to insure correct reimbursement.

Writing testing cases using business requirements.

Worked in MS Excel, MS Word, MS SQL, Web testing, CITRIX

Create and manage test data needed for product testing in multi-environments databases.

The TriZetto Group Inc., Union, NJ 09/1996 - 11/2008

Quality Assurance Lead (QA Specialist)

Facets Product (Healthcare Group Insurance software) testing artifacts for versions Facets 4.61.

Over 12 yrs. of Facets software development and testing experience executing, documenting, managing and improving multiple test plans and scenarios for product testing by processing claims, billing.

Worked in multi-tasking environment & developers to insure quality results for TriZetto products (Facets) using business requirements, multiple specifications, and/or customer issues.

Experienced in using SQL in validation of test results, identifying defect issues, and good understanding of SQL and Oracle database structure.

Adept in the use and administration of automation testing tools such as Mercury: Quick Test Professional (QTP) in testing Web Base Services applications and Mercury Quality Center for the creation and documentation of test plans cases.

Experienced in QA process methodologies, Metrics, QA Testing, Definition, Scope, Functional, Design Specification document and Test Plans, configuration build experience.

Experienced in Healthcare Billing, Medical/Hospital Claims Processing.

Adept creation test scripts in Rational Robot for regression testing.

Familiar with TeamTrack Defect tool tracking system.

Participated in Quality Assurance specification and test matrix reviews.

Ensured all client and testing issues are documented and tracked to resolution.

Created and managed test data needed for the business scenario test cases.

Created and managed test data needed for product testing in multi-environments (Sybase/Oracle/Microsoft/Web).

Provided project progress and status reports.

Provided internal application support of basic client/server architecture and computer networks.

Assisted with Facets application product cross-training online and batches, Billing & Medical/Hospital Claims Processing, Provided Capitation Processing - PMPM calculations

Eligibility - Subscriber/Member.

Able to work independently and as part of a team.

Interacted with clients when client issues arise, to work thru issues and determine if defect tickets are needed.

Prudential Insurance, Roseland, NJ 09/1987 - 09/1996

Quality Assurance Analyst

Research test specifications.

Identify test scenarios.

Create and execute test cases to insure accuracy.

Responsible for developing, executing and verifying test plans for multiple plans.

TRW, Fairfield NJ - 07/1986 - 09/1987

Data entry/ Customer Support Rep

Data entered order/billing tickets

System support databases

Customer support client bilingual (spanish) order calls

EDUCATION:

QlobalTek Systems LLC - 200 Middlesex Essex Tpk, Suite 100 Iselin NJ 08830 - 04/13/2017

QA/QC Automation Tools package certification.

Sanford Brown Institute in Iselin NJ 12/2010 – 10/2011

Student Course taken, Medical Billing & Code review certification.

Taylor Business Institute in Bloomfield college Bloomfield, New Jersey 09/1986 -0 9/1987

Data Entry & Basic computer Programming - course certification- Basic computer programming, RPGII, COBOL certification.

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