Customer Service Representative
Resume:
LINDA D. WRIGHT
****************@*****.***
Employment History
MIDNIGHT CREATIONS AND BEYOND BY L.D. WRIGHT, SPRINGFIELD MA
BUSINESS/ PRODUCT MANAGER
PRODUCTION/ DISTRIBUTION MANAGER
2018- PRESENT
MAKE HOMEMADE CANDLES, SOAPS, AND CANDLES
BUY INCENSE AND OILS WHOLESALE. SELL ALONGSIDE MY OWN PRODUCTS
KEEP A GENERAL LEDGER FOR MONIES IN AND OUT OF THE BUSINESS INCLUDING SUPPLIES, TRANSPORTATION, VENDOR FEES.
DESIGNING, PRINTING AND DISTRIBUTING MY BUSINESS CARDS AND FLIERS
EXTENSIVE INTERACTIONS WITH THE GENERAL PUBLIC, INCLUDING COLD CALLS TO PREVIOUS CUSTOMERS, SOCIAL MEDIA, AND WORD OF MOUTH
ROBERT HALF STAFFING, SPRINGFIELD MA
CUSTOMER SERVICE REPRESENTATIVE (ASSIGNMENT SITE: STAVROS)
2021- PRESENT
EXTENSIVE COMMUNICATIONS BETWEEN CONSUMERS AND AUTHORIZED PERSONNEL, ABOUT PAYROLL AND/OR DISCREPANCIES ABOUT THEIR PAYROLL. UPDATE IMPORTANT INFORMATION AS NEEDED.
ANSWER PHONE OUTBOUND CALLS CONSUMERS AND AUTHORIZED PERSONNEL ABOUT IMPORTANT ISSUES REGARDING THEIR CASE.
EXTENSIVE EMAILING BETWEEN DIFFERENT DEPARTMENTS.
MAILING FORMS AND DOCUMENTS TO CONSUMERS AND PCAs.
ENORMOUS AMOUNT OF PATIENCE, EMPATHY, CARING.
MANPOWER STAFFING, SPRINGFIELD MA
TAX ASSISTANT (ASSIGNMENT SITE: STAVROS)
JANUARY 2006- 2007
PREPARING TAX RETURNS AND ANY ADDITIONAL FORMS FOR THE EMPLOYEES OF STARVOS HOME CARE SERVICES.
FLEXIBILITY WAS MUST, BECAUSE AT TIMES HOME VISITS TO EMPLOYEE'S HOME AT DIFFERENT TIMES OF THE EVENINGS, FOR THE CONVENIENCE OF THE EMPLOYEE.
FIRST NOTICE, SPRINGFIELD MA
CUSTOMER SERVICE REPRESENTATIVE/ CALL CENTER
AUGUST 2005-JANUARY 2006
AFTER EXTENSIVE TRAINING
DUTIES INCLUDED ANSWERING CALLS FROM INSURANCE POLICY HOLDERS FILING INSURANCE CLAIMS.
INPUTTING FILERS CLAIMS INTO SYSTEM FILES FOR CLAIM ADJUSTERS TO REVIEW
EXTENSIVE INTERACTIONS WITH POLICY HOLDERS WITH VIA TELEPHONE
EXTENSIVE DATA ENTRY
Education
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE
2000-2002
ASSOCIATE DEGREE OF BUSINESS ADM – 22 CREDITS TO COMPLETE
CERTIFICATE, WESTOVER JOB CORP, CHICOPEE MA
January 1988 — June 1989
CERTIFIED IN:
COMPUTER OPERATIONS
SECRETARIAL SKILLS
MICROSOFT OFFICE
Extra-curricular activities
CHURCH MEMBER at UNITED TEMPLE C.O.G.I.C., SPRINGFIELD MA
June 2018 — PRESENT
Volunteer Work
ARISE FOR SOCIAL JUSTICE
January 2000 – June 2015
Extensive typing, filing
Windows 2000, Windows XP
Public interaction
Advocating for consumers with issues in Housing Court
Public Speaking
Assisting with weekly food pantry
Layout Director of the Semi-Annual Newsletter (2004-2005)
ADDITIONAL WORK EXPERIENCE:
FORKLIFT OPERATOR BUXTON INDUSTRIES- 1997; SPAULDING- 2002
AUCTION LINE DRIVER 1996-1997
LOTTERY AGENT - 1999
Contact this candidate