Administrative Assistant Customer Service
Resume:
Daniel E. Smith
HIGHLIGHTS OF SKILLS
Proficient software knowledge in Microsoft Office Suite, Adobe, and Power Point
Several years' experience managing federally funded programs; policy and procedure development and enforcement; program and vendor auditing
Led guest lectures at local colleges regarding human services, community needs, and available social resources
Developed and provided agency and community outreach and training initiatives
Excellent written and verbal communication skills
Self-motivated, responsible and demonstrate strong leadership abilities
Highly organized professional with exceptional customer service and problem-solving skills WORK EXPERIENCE
Services/Technical Support Advisor August 2022 – current Transcom, remote, ON, Canada
• Answered in-bound customer calls to troubleshoot account and device related issues Owner/COO July2017-March 2023
Arbor Care, Inc.,Canton, MI
Coordinated services through an extensive network of nursing, home care, transportation, medical equipment providers, and construction companies.
Hired, trained and supervised all staff
Managed and controlled budgets for contracts, equipment and supplies Vendor Development and Reporting Manager July2010-October 2019 The Information Center, Inc., Taylor, MI
Worked effectively as part of a team to create more efficient and effective procedures utilized by state program administrators, agency staff, and contracted service providers. Created policy and procedure manuals for various health care related community programs. Frequently audited provider expenditure trends, documentation, and adherence to procedures.
Facilitated and conducted training presentations to groups of service providers, program participants, community stakeholders, and agency staff.
Provided oversight of all aspects of state and federally funded programs including community outreach, referral gathering and processing, locating housing and purchasing goods and services, documenting and submitting detailed expenditure reports to state and federal entities for reimbursement.
19-275 Kempt
Amherstburg, ON N9V 3V5
**********@*****.***
EDUCATION
Bachelor Degree, Social Work Current
Spring Arbor University, 2 credits left to graduate Associates Degree in Human Service 2010
Baker College
References available upon request
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