Customer Service Representative

TAMMY CURTIS

Spring Hill, TN *****

615-***-**** - adyggw@r.postjobfree.com

Professional Summary

Personable and energetic business professional committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Skills

Excellent Communication

Analytical and Critical Thinking

Multitasking Abilities

Attention to Detail

Teamwork and Collaboration

Microsoft Word Software Proficiency

Work History

08/2021 to 02/2022

Receptionist

Randstad Staffing – Franklin, TN

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Answered central telephone system and directed calls accordingly.

Confirmed appointments, communicated with clients and updated client records.

Responded to inquiries from callers seeking information.

Managed multiple tasks and met time-sensitive deadlines.

07/2020 to 02/2021

Screener

South Central Human Resource Agency – Columbia, TN

Obtained claimants temperatures to screen for Co-vid

Maintained clean, neat and properly sterilized work area.

Disinfected tools, equipment and surfaces between claimants.

Answered questions regarding screening process

09/2011 to 10/2019

Unemployment Specialist 1

State Of Tennessee Department Of Labor – Nashville, TN

Communicated with people from various cultures and backgrounds on application process.

Interviewed applicants and explained scope of different available benefits.

Scheduled appointments with applicants to gather information and explain benefits processes.

Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Analyzing, reviewing claimant profile making necessary changes for appeals

Scanned and uploaded documents

11/1999 to 04/2007

Patient Service Representative/Medical Records Clerk

Vanderbilt Medical Center – Nashville, TN

Maintained patient confidence by keeping patient records information confidential.

Processed medical records requests from outside providers according to facility, state and federal law.

Maintained patient records in compliance with security regulations.

Uploaded physician progress notes, history and physicals into medical records.

Education

Bachelor of Business Administration

Lipscomb University - Nashville, TN

Human Resource Concentration

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