Customer Service Call Center
Resume:
Dawn Cook
Barrington, NJ
********@*****.***
Authorized to work in the US for any employer
Work Experience
Driver Processor
Cowan Systems, LLC - Burlington, NJ
December 2022 to April 2023
Multiple responsiblities included, processing driver applications and input information into Tenstreet database, scan important documents and follow SOP to provide vendor with documents to be filed for compliance. Answer phone calls for department and transfer to appropriate personnel. Review Motor vehicle records to ensure accuracy
Loan Officer Assistant
Arc Home Loans LLC - Mount Laurel, NJ
March 2020 to November 2022
Responsiblities included: accept and review loan applications file necessary paperwork, perform general office administration duties.
Benefits Administrator
Conduent - Cherry Hill, NJ
June 2018 to September 2019
Answered eligibility questions for Health and Insurance benefits for our client's employees. I also completed end user transactions such as adding dependents to Health plans. Loan Processing Assistant/Contractor
Accouning Principals
July 2016 to June 2018
Contracted employee at PHH Mortgage. I assisted the Loan Processing center with ordering, receiving, and verifying third party documents, such as Employment Verification, Title and Insurance. Customer Service Representative/Call Center
Innovative Marketing Strategies - West Berlin, NJ
March 2016 to July 2016
Following up on online mortgage inquiries on services and getting consumer to the proper company. High volume call center. Answer up to 200 calls a day. Cashier/Customer Service
Rite Aid - Sicklerville, NJ
April 2014 to March 2016
Handle face to face transactions with customers, assist and answer customer questions, maintaining front end of store with maintenance and cleaning it. Education
High school or equivalent
Skills
• Customer Service
• Loan Origination
• Cold Calling
• Financial Services
• Communication skills (5 years)
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