ANN MARIE TAYLOR

*** ** *** *** **********, Florida

863-***-**** adygg2@r.postjobfree.com

Professional

Highly effective at anticipating and accommodating customer needs friendly, punctual and

enthusiastic, team player. Focused successful at multi-tasking and delivering prompt and friendly

service to all customers, and maintaining a positive attitude. Exceptional customer care,

professional who addresses inquiries and resolves problems as they arise. Customer Service

Professional dedicated to effective Team Management and Customer Satisfaction.

Experience

General Manager May, 1998 - Present

Burger King Moorehaven, Florida

863-***-****

Resolve customer inquiries and complaints in an empathetic manner, cross train in kitchen and

cashing, meet customer call guidelines including service levels, handle time and productivity,

managed work flow to exceed quality service goals, handle scheduling of employees and

managers, do food orders and handle payroll for specific stores, deliverer quality service by

providing a warm and welcoming environment, effectively listener to guest and employees

concerns and issues, assist with inquiries orders, and restaurant cleanliness

Skills

Proficient with Computer usage

Word

Excel

Spreadsheet

Email

PowerPoint

Answer phones

Type

Education

Morester High, South Africa

May 1984 D i p o l m a

Boston College

1985 – 1987

References

Nelda Jones 3816 NW 34th Ave Okeechobee, FL 34972 863-***-****

Jerome Smith 918 NW 12th St Okeechobee, FL 34972 863-***-****

Mary Koger 915 NW 12th St Okeechobee, FL 34972 863-***-****

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