Customer Service Store Associate
Resume:
KAJOL RANA CHHETRI
**** **** ***** **, ******,Tx, 76052
Cell: 510-***-****
************@*****.***
I seek to obtain a challenging role in logistics, warehouse, supply chain and Inventory management where my knowledge, experience and skills will contribute towards the ongoing development of an organization to make it not just good, but great!
#Readytowork
Authorized to work in the US for any employer.
Work Experience
Assistant Manager
The UPS Store, El Cerrito, CA
01/2021 - 02/2023
Store Manager
• Greeted all customers and associates, encountered with friendly and courteous manner.
• Stayed current with present, future, seasonal and special ads and informed other associates as well.
• Resolved Customer complaints, guided them and provided relevant information.
• Performed notaries and live scans.
• Helped customers with printing, faxing, binding and laminating services.
• Helped to take passport photos as per the criteria.
• Assisted customers for shipping parcels domestic/international.
• Kept knowledge on stock and inventory department merchandise.
• Recommend and helped customers with proper packaging before shipping for secure delivery.
• Accepted drop offs and helped customers for amazon returns through UPS store.
• Handled customer complaints and assisted them.
• Maintained cleanliness in the store.
• Ensured employees to adhere store policies and procedures.
• Supervised staff and motivated peak performances.
• Performed and supervised opening and closing procedures.
• Maintained mailbox holder system and forwarded mail for mailbox holders.
• Assisted in inventory, Accounting, and billing issues.
• Received, sorted, and placed mail in mailboxes accurately.
• Packed contents for shipping using established procedures and products.
• Communicated new and on-going special programs and promotions to customers.
• Followed up with claims, vendor, and customer issues.
• Rang sales in a computerized register
Inventory Stocker/Associate
Bed Bath and Beyond, El Cerrito, CA
01/2019 - 12/2020
Stocker/Inventory Associate
• Received material coming into the building from vendors, customers, or other suppliers accurately and promptly.
• Verified the quantity and description of material received by checking merchandise against the packing slip.
• Prepared the receiving report.
• Marked and labeled the received materials
• Stored the material in the inventory location.
• Counted and checked the inventory periodically.
• Adjusted and reported the discrepancies to the manager. Store Associate
Yasai Produce Market
Berkeley, CA
11/2018 - 07/2019
Customer service
• Monitored produce daily and maintained inventory level.
• Resolved customer complaints.
• Prepared receipts and accepted multiple forms of payment.
• Provided friendly and efficient customer service in a respectful manner.
• Processed customer transactions quickly, accurately, and efficiently.
• Bagged groceries for customers while being friendly and attentive to customers’ needs.
• Maintained the stock and replenished the merchandise.
• Shared new and on-going special programs and promotions to customers. Store Associate
Fred Meyer, Tigard, OR
06/2018 - 11/2018
Customer service
• Provided friendly and efficient customer service.
• Processed customer transactions quickly, accurately, and efficiently.
• Bagged groceries for customers.
• Maintained the stock and replenished the merchandise.
• Communicated new and on-going special programs and promotions to customers.
• Processed fuel, merchandise, and lottery sales quickly and accurately.
• Created the fuel Spill Report.
• Maintained cleanliness in the store.
• Ensured all forms of tender and coupons were properly handled.
• Complied with safety procedures and reported unsafe conditions to management. Receiving/Inventory Associate
BK Traders ltd. - Katmandu, Nepal
02/2016- 02/2018
Warehouse/Receiving and inventory.
• Received material coming into the building from vendors, customers, or other suppliers accurately and promptly.
• Verified the quantity and description of material received by checking merchandise against the packing slip.
• Prepared the receiving report.
• Marked and labeled the received materials.
• Stored the material in the inventory location.
• Counted and checked the inventory periodically.
• Adjusted and reported the discrepancies to the manager.
• Picked the order and made ready for the shipment.
• Followed the company’s safety protocols.
EDUCATION
Degree Institution Completed on
High School Diploma Pinnacle Academy,
Lalitpur, Nepal
05/2015
Associate degree (Pharmacy) Central Institute of Science and Technology (CIST) Kathmandu, Nepal
02/2018
Skills
• Computer Skill
• Customer service
• Receiving and Inventory
• Order Picking and processing
• Policy and procedure adherence
• Documentation and record keeping
• Inventory control
• Team and relationship building
• Problem solving
• Communication
• Training and Development
• Warehouse safety
Language: Bilingual in Nepali, English and Hindi
Contact this candidate