Customer Service Pharmacy Technician

Sylvia Gonzalez. 646-***-****. **********@*****.***.

Summary.

To secure a position in a legal establishment where I may apply my knowledge of legal procedures and develop room for growth. Dependable and time efficient, with 4 years of great healthcare, customer service, and problem solving skills to a wide diverse population group.

Experience.

Legal Advocate. 02/2023 - Current. Goldberg & Osborne Injury Attorneys.

●Drafting documents and correspondence letters.

●Requesting client medical records and updating clients files.

●Maintaining and organizing client folders for Discovery.

Warehouse Employee. 10/2022- 02/2023 Amazon Fulfillment Center.

●Lifting and maneuvering heavy objects to process through a conveyor for outbound shipment and distribution.

●Evaluating product efficiency to operate through the warehouse.

●Keeping a positive mindset, and staying focused with safety procedures.

Prior Authorization Specialist. 11/2021 - 03/2022. CVS/Aetna Healthcare. Remote.

●Verified patient ICD-10 codes, and medical diagnoses by communicating with doctor offices, and reviewing referral requests.

●Analyzing requests for approval of drug therapy within a timely manner.

●Relating with doctor offices to review questions for determination of approval.

Customer Service Health Advocate. 08/2021-09/2021. Optum Rx Healthcare. Arizona.

●Answering incoming calls from Medicare leads.

●Following up with insurance brokers.

●Creating profiles within the company's database.

Level 2 Pharmacy Technician. 12/2019-07/01/2021. Alliance Rx . Arizona.

●Entering prescriptions and creating profiles for patients.

●Creating 50 to 100 outbound calls to doctors offices, and patients for notification of prescriptions.

●Initiating prior authorizations and following up with insurances to confirm coverage.

Pharmacy Service Representative. 01/2019- 12/2019. CVS Speciality Pharmacy. Arizona.

●Receiving high volume calls from patients, providers, and insurers.

●Enrolling and scheduling deliveries to correct addresses.

●Emailing appropriate lead teams to properly assist with patients accounts about prior authorization, Rx entry's, and expediting patients accounts accordingly.

Pharmacy Technician Trainee. 12/2018- 01/2019 Walgreens Pharmacy. Arizona.

●Completed a practicum at Brookline College.

●Working with licensed Pharmacists in a high paced retail environment.

● Labeled and filled prescriptions in a timely manner.

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