Customer Service Administrative Assistant

GRACE EBEN

* **** **** *********, ** *****

585-***-**** - **********@*****.***

Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills

Microsoft Office,,CPS.Sophos Enterprise Console,Active Directory,HEAT,Exchange Server,Windows XP.Windows 7,Windows 8,Windows,and Vmware Workstation,Teradata Database,Microsoft Suite,Fluent in English

Work History

09/2019 to Current

Administrative Assistant

Home Depot– Boston, MA

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Handled client correspondence and tracked records to foster office efficiency.

06/2016 to 09/2019

Customer Service Representative

Rosewood Memorial Care Home – North Carolina

Operating cash register,providing customer service, stocking merchandise on shelves.

Handled currency and credit transactions accurately.

Performed all position responsibilities in a timely manner.

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers.

Education

12/2012-2015

Diploma at CITEC higher Institute of Technology and Management

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