Customer Service Administrative Assistant
Resume:
TIFFANY MCGARY
adyga3@r.postjobfree.com
OBJECTIVE
Combining empathy and understanding with investigative and negotiation skills. Offering my best-in-class assistance to customers when they need us the most.
Skills
● Active listener
● Case Management
● Charting/ Billing
● Document Control/ E-file
● Notary Public
● Loan signing agent
● Outgoing personality
● Problem-solving
● Adaptability
● Computer skills
● Multitasking
● Organizational skills
● Excellent customer service skills
● 45 WPM
EXPERIENCE
Quick Scripts Inc. 03/2020-7/2023
Health Care Dispatcher/Courier Dallas,TX
●Organize and issued payroll
●Performed batching remotely
●Provided excellent customer service
●Identified customers’ needs
●Clarified information
●Excellent Customer Service skills
● Researched every issue, and provide
Solutions and/or alternatives
●Showed empathy and listened
Holland & Martin P.C 01/2016 -02/2020
Legal Assistant Dallas, TX
●Perform general administration duties
● Research, draft, edit and Revise legal opinion publication
● Act as a point of contact for all incoming co-counsel request
●Excellent Customer Service skills
●Manage Communication with courts regarding the status of petitions and granted orders.
●Redact confidential information from all legal documents on a case by case basis
●Plan strategy, draft court papers and gather supporting documents
●Perform statutory case law and public records research to understand the legal requirements that apply to specific cases
Texas Instruments 11/2014 - 08/2015
Manufacturing Specialist Dallas, TX
●Assisted in creating reports for any possible hazards that are present
●Responsible for troubleshooting machinery when needed
●Prepared documents and reports regarding the use of technology
●Participated in health and safety policy formulation
●Performed various other tasks assigned by the manufacturing supervisor
●Excellent Customer Service skills
City of Duncanville/Water Department 05/2014 – 11/2014
Administrative Assistant Duncanville, TX
● Prepared important letters that are circulated in the office
●Compiled all the daily reports from various departments
●Excellent Customer Service skills
●Maintained records of interactions with the customers in an orderly manner
●Maintained after the customer accounts and update their transaction status
ATS Call Center 01/2013 – 05/2014
Customer Service Specialist Dallas, TX
●Dealt with the customers via emails, over the phone, or face to face
●Resolved customer's issue in a timely manner
●Drafted the necessary documents as required by the customer
●Excellent Customer Service skills
●Coordinated with the internal department to find solutions and resolve matters
EDUCATION
University Of Texas At Arlington Graduation date 2018
● Paralegal Program
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