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Customer Service Full Time

Location:
Cincinnati, OH
Posted:
July 23, 2023

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Resume:

OBJECTIVE

Motivated and experienced manager with a passion for innovation seeking a full-time position in sales and/or management

SUMMARY JOB SKILLS

Expert sales and customer service abilities in various markets

Experienced logistics and operations management; 10+ years in commercial distribution

Strong communication skills both written and verbal

Focused and resilient attitude with strong time-management and organizational skills

Charismatic, motivated, visionary with a passion for entrepreneurship

PROFESSIONAL EXPERIENCE

Production Supervisor 2017-Present

Coca Cola Consolidated Cincinnati Ohio

• Provide training, coaching and guidance to hourly associates

• Hold associates to a level of accountability for duties assigned

• Ensure the proper execution of the daily work activities that drive quality, efficiency, safety, service and cost performance in a manufacturing plant.

• Function as the team coordinator in the application of performance tools to enhance rapid, ongoing, measurable improvements. (GMP,s, Safety, Efficiency)

• Focus on the current week and the Day to Day operations of the Production teams that are assigned

• Maintain staffing schedules to include overtime as written in union contract

• Plan and manage resources to meet period results

• Ensure daily safety routines are in place and followed

• Coordinate immediate resolutions to work process

• Ensure proper sanitation processes are being followed according to food safety rules and regulations

Production Associate 2013-2017

Coca Cola Refreshments Cincinnati Ohio

Operate equipment such as wrappers, labelers, scales, packaging equipment, etc.

Monitor product quality, by regular checks of size, color, & freshness to insure the best quality finished product

Safely operate electrical & industrial sized equipment

Keep work area neat and sanitary by using company approved cleaners and equipment

Full sanitation of all production equipment, floors, and areas to comply with food safety rules and regulations..

Distribution Manager 2008 – 2013

Graeter’s Ice Cream, Inc. Cincinnati Ohio

Managed inventory and ordering over the phone, internet and email

Developed and implemented logistics process for Graeter’s warehouses in Cincinnati

Established mutual relationships with 50+ vendors; introducing new goods, determining product needs and resolving concerns related to logistics

Contributed to the development of cost reduction measures to reduce inventory errors and loss prevention; amounting to upwards $25,000 per year

Visited retailers and vendors to discuss new products, purchasing and demand

Lawn Service Sales Manager 2009-2013

Cutting Green Lawn Services Cincinnati Ohio

Educated customers on seasonal yard maintenance and company options to accommodate needs

Created individualized seasonal service plans for customers; negotiating and maintaining accounts

Pursed new customers in the Cincinnati & Kentucky area as a commissioned sales

Developed and executed a sales strategy to hit target areas to increase customers and profits; 2009-2011

Visited customers to develop long-term, trusting relationships to ensure reliability

Handled customer concerns and inquiries of ensued accounts

Production Team Lead 2007-2008

RL Industries Cincinnati Ohio

Managed team of production employees in the manufacturing of fiberglass products

Operated industrial equipment (Forklift, Overhead Crane)

Participated in trainings for employees to improve performance, safety and efficiency

Department Manager 2004-2007

Lowe’s Home Improvement Cincinnati Ohio

Responsible for superior customer service, merchandising, and sales performance in assigned area while managing employees

Assisted senior management with daily operations, quality and development ideas to improve cost and reduce accidents

Oversaw inventory controls, monitored and reported inefficiencies

Maintained records for sales, receipts and expenses within my department

Exceeded sales expectations in multiple departments with zero losses for consecutive months

Specialized Training/Certifications

Employers Resource Association 2010-2012

Leadership & Development Cincinnati Ohio

Personal Development

Education

Walnut Hills High School Cincinnati Ohio

Diploma



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