Sandra V Serrato

***** ** *****

La Feria,TX ****9

956-***-****

adyg96@r.postjobfree.com

Objective: Always be the best employee

Education : High School .

ACT advance call center.

Harlingen,Texas

Home Loans Department

Sep/29/2022

Present

Answering phone calls helping customers with

Home loans inquiries filling applications for purchase

A home and connecting the call with the Loan Officer

To finish the process for the purchase

Weslaco Nursing and Rehabilitation

Weslaco,Tx

Assistance Manager Administration Office

Start Jun 2022

Sep 2022

Helping the manager with admissions

Filling up paperwork for clients

Working with insurance companies

For clients benefits

Making sure everything is running good

In the floor walking clients rooms

Checking on them if they need anything

Answering phone calls helping families

Members with some inquiries.

Charter Communications

Harlingen,Texas

Retention inbound sales

Start July 26 2019

June/16/2022

Answering phone calls helps customers with billing inquiries selling more services giving more options to our customers selling cellular phones . And helping others agents under mentoring program leading a team help them to success meeting goals monthly

Experienced in retaining customers, offering them better competitive deals from other companies and selling new products that many of our customers weren't aware.Treating customers with respect and going beyond to serve their needs..Meeting my sales goals and company stats.

And am great building report with the customer friendly and am bilingual English and Spanish

Previous Employment

ACT advanced call center.

Harlingen,Texas

Start :May 2016 till July 24 2019

Duties answers phone calls resolve issues with customers accounts, file complaints handle escalations calls taking care customers needs leadership with my team supervisor role coaching agents giving feedback from customers surveys review

Am ready for a new challenge.. With any open doors, new expectations and ready to achieve my goals in doing what I love serving customers.

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