Customer Service Assistant Manager
Resume:
Melody Logan
Boise, ID, *****, US
***************@*****.***
Work Experience
**/**/**** - **/**/2020
Dollar tree, Assistant Manager
Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
Establish and implement policies, goals, objectives, and procedures for their department.
Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers.
Inventory stock and reorder when inventory drops to a specified level.
Enforce safety, health, and security rules.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review inventory and sales records to prepare reports for management and budget departments.
02/01/2019 - 12/01/2020
Dollar tree, Cashier
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Compute and record totals of transactions.
Greet customers entering establishments.
Process merchandise returns and exchanges.
Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Cash checks for customers.
Issue trading stamps and redeem food stamps and coupons. Stock shelves, and mark prices on shelves and items. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Keep periodic balance sheets of amounts and numbers of transactions.
Education
2021
Robert Janss School, Vocational in Accounting
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